{"id":"W2015839272","doi":"10.1108/02656710910950351","title":"The importance of customer focus for organizational performance: a study of Chinese companies","year":2009,"lang":"en","type":"article","venue":"International Journal of Quality & Reliability Management","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":65,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Customer intelligence; Customer satisfaction; Business; Customer advocacy; Customer equity; Marketing; Customer retention; Voice of the customer; Customer to customer; Organizational performance; Customer delight; Knowledge management; Service quality; Computer science; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002420975,0.0002863794,0.0003401043,0.001225749,0.002752665,0.001440678,0.0005247151,0.0004955279,0.001350111],"category_scores_gemma":[0.003379937,0.0003319482,0.0002614524,0.002052537,0.001214886,0.0009033969,0.0007969775,0.0006011422,0.0001067425],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003016617,"about_ca_system_score_gemma":0.004573675,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.07460523,"about_ca_topic_score_gemma":0.09606944,"domain_scores_codex":[0.9991041,0.0002618855,0.00006239569,0.00007907701,0.0002175144,0.0002750334],"domain_scores_gemma":[0.9959754,0.001309358,0.001133148,0.00015943,0.0005531964,0.0008694783],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00006290355,0.0003738005,0.9030107,0.0000685911,0.00002861288,0.0004524518,0.08701496,0.00007938047,0.0005618516,0.000288278,0.0002565387,0.00780194],"study_design_scores_gemma":[0.00000806051,0.0001849554,0.9319951,0.00002972305,0.00001922301,0.0001210971,0.06675048,0.0002623742,0.0001127906,0.00006331128,0.0004407723,0.00001211026],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9997142,0.00003040117,0.00001091634,0.00004063245,5.270439e-7,0.000004756809,0.000004455077,1.958305e-7,0.0001939418],"genre_scores_gemma":[0.9997609,0.00005563944,0.00002618579,0.00004170959,0.00000166222,0.000008070241,0.000009330929,4.05319e-7,0.00009601547],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.07460523,"threshold_uncertainty_score":0.148342,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02026968197751584,"score_gpt":0.3111862187464854,"score_spread":0.2909165367689696,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}