{"id":"W2016006594","doi":"10.1108/09604521111185637","title":"The effect of accent of service employee on customer service evaluation","year":2011,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":114,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service (business); Service provider; Psychology; Service design; Business; Stress (linguistics); Feeling; Marketing; Interpersonal communication; Social psychology; Public relations; Political science; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004733358,0.000180747,0.0002176017,0.00033239,0.001143325,0.00219518,0.0002506655,0.0003222493,0.003848597],"category_scores_gemma":[0.01508518,0.000119052,0.0003547474,0.0002613183,0.001256913,0.0006498174,0.001249214,0.0007898227,0.0003591526],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001008566,"about_ca_system_score_gemma":0.0008152828,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003684497,"about_ca_topic_score_gemma":0.004541339,"domain_scores_codex":[0.9949084,0.002997993,0.000217852,0.0001787915,0.001218105,0.0004789319],"domain_scores_gemma":[0.978501,0.0118243,0.00368371,0.000650397,0.002673296,0.002667308],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.002027165,0.001001742,0.8527032,0.0002594445,0.0001566286,0.001090596,0.06479789,0.0003614693,0.005242166,0.0006751136,0.001170621,0.07051395],"study_design_scores_gemma":[0.00001285724,0.0008085322,0.9488001,0.00006139078,0.00004727278,0.0002366219,0.04697387,0.0002835821,0.001037144,0.0001856523,0.001512847,0.00004009335],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9948041,0.00006990413,0.0001354759,0.0001030643,0.00001205392,0.00001120625,0.00000909998,0.000004268424,0.004850808],"genre_scores_gemma":[0.9995471,0.00003903653,0.0000725859,0.00004119295,0.000005845356,0.000006640861,0.000006411627,0.00000179082,0.0002794493],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004733358,"threshold_uncertainty_score":0.02503264,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07862512302842808,"score_gpt":0.3192783472223686,"score_spread":0.2406532241939405,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}