{"id":"W2016016415","doi":"10.4236/jssm.2013.61010","title":"The Mediating Role of Customer Trust on Customer Loyalty","year":2013,"lang":"en","type":"article","venue":"Journal of Service Science and Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":168,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université de Moncton","funders":"","keywords":"Loyalty business model; Business; Loyalty; Context (archaeology); Marketing; Customer retention; Customer intelligence; Customer advocacy; Perspective (graphical); Public relations; Service quality; Computer science; Political science; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003180935,0.0002778977,0.0004297422,0.0009239387,0.001066948,0.00264192,0.0004719025,0.0007683662,0.005346293],"category_scores_gemma":[0.01732289,0.0002404745,0.0004141191,0.0007529735,0.001418451,0.001712121,0.002551434,0.001174948,0.0002490354],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001082168,"about_ca_system_score_gemma":0.002034386,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006322412,"about_ca_topic_score_gemma":0.005473706,"domain_scores_codex":[0.9955125,0.002864632,0.0001403804,0.0002353399,0.0005144059,0.0007326248],"domain_scores_gemma":[0.9760578,0.01654932,0.003441183,0.0007253033,0.001770593,0.001455784],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007860251,0.0009032494,0.8177022,0.0005211197,0.0006944106,0.001828218,0.01604725,0.002040008,0.002240352,0.06329267,0.001099554,0.09284496],"study_design_scores_gemma":[0.00006746216,0.00139572,0.9260722,0.000665154,0.0009247963,0.00144009,0.02451069,0.008933267,0.002612038,0.02893566,0.004309871,0.0001329356],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9818943,0.0008641162,0.001812164,0.0009998437,0.0000242421,0.00002149272,0.00004654783,0.00001007396,0.01432717],"genre_scores_gemma":[0.9994804,0.0001675089,0.0001158343,0.00002656337,0.000005438473,0.000004207034,0.00000601478,8.999436e-7,0.0001929974],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006322412,"threshold_uncertainty_score":0.01788515,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01288575132628447,"score_gpt":0.2375540084258992,"score_spread":0.2246682570996147,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}