{"id":"W2017316822","doi":"10.5539/ibr.v2n1p162","title":"Assessment of Property Management Service Quality of Purpose Built Office Buildings","year":2009,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Property management; Business; Service quality; Quality (philosophy); Service (business); Real estate; Service provider; Service design; Estate; Competitive advantage; Service product management; Knowledge management; Process management; Marketing; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003113898,0.0001833337,0.0003462203,0.0008515653,0.0001285827,0.0001838897,0.001281749,0.00008568473,0.0006006378],"category_scores_gemma":[0.0002374243,0.0001450178,0.00009263845,0.00241438,0.0001079595,0.001025795,0.000587958,0.0002854863,0.00009481771],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001033121,"about_ca_system_score_gemma":0.00008453053,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008566239,"about_ca_topic_score_gemma":0.0003243131,"domain_scores_codex":[0.9962127,0.00007608459,0.0007879527,0.0004226674,0.002135216,0.0003653744],"domain_scores_gemma":[0.9938927,0.0001315579,0.0003871043,0.0004975232,0.005068164,0.00002289822],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.002066646,0.007057154,0.1735352,0.01097154,0.0006827013,0.00006831899,0.0003786836,0.003577465,0.05517983,0.6430059,0.01051713,0.09295943],"study_design_scores_gemma":[0.00086368,0.00001636846,0.9302446,0.0002631185,0.00001891269,0.000001208712,0.0003084017,0.001209224,0.000275876,0.003466536,0.0631315,0.000200617],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7982064,0.0000535082,0.00140237,0.01851392,0.0004751517,0.000772921,0.0000218076,0.00008385754,0.18047],"genre_scores_gemma":[0.995778,0.0000374572,0.001092337,0.001374954,0.0004074693,0.00002942179,0.0000818616,0.00001750619,0.001180955],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7567094,"threshold_uncertainty_score":0.9980358,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1211777409340348,"score_gpt":0.4168138055046343,"score_spread":0.2956360645705995,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}