{"id":"W2017463883","doi":"10.4018/jgim.2005100102","title":"Beyond Trust","year":2005,"lang":"en","type":"article","venue":"Journal of Global Information Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":265,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Web site; The Internet; Perception; Web design; Trustworthiness; Marketing; Psychology; Advertising; Sociology; Business; Social psychology; World Wide Web; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0005999309,0.0001085413,0.0001468261,0.0001803621,0.00009281091,0.0003625749,0.0002978833,0.00003612645,0.0003927627],"category_scores_gemma":[0.00001561117,0.00009413467,0.000110316,0.0004534428,0.00001650268,0.006812784,0.0001177958,0.00009038542,0.001415973],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001354694,"about_ca_system_score_gemma":0.00001070344,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00003107011,"about_ca_topic_score_gemma":0.00002651616,"domain_scores_codex":[0.9986308,0.000005300435,0.0006786096,0.00004660267,0.0004675903,0.0001710956],"domain_scores_gemma":[0.9988973,0.000004712286,0.0006899076,0.0001284793,0.000260251,0.000019353],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001351249,0.0001260665,0.005613105,0.000367858,0.0001406019,0.00001005954,0.0001315068,0.0039387,9.320188e-7,0.5322729,0.1726799,0.2845833],"study_design_scores_gemma":[0.0008244824,0.00001101935,0.02762615,0.00002789079,0.00007310265,0.00001069095,0.000971097,0.001756222,0.000001484646,0.004348401,0.9642287,0.0001207452],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1400058,0.0001172674,0.007316816,0.0133051,0.001273909,0.0002697324,0.000005531858,0.00008032176,0.8376256],"genre_scores_gemma":[0.9686317,0.00002756188,0.002786513,0.02680258,0.001520726,0.000002493668,0.00001340542,0.0000049301,0.00021003],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.8374155,"threshold_uncertainty_score":0.9993615,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01148944893888109,"score_gpt":0.2460824988679866,"score_spread":0.2345930499291055,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}