{"id":"W2017463883","doi":"10.4018/jgim.2005100102","title":"Beyond Trust","year":2005,"lang":"en","type":"article","venue":"Journal of Global Information Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":265,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Web site; The Internet; Perception; Web design; Trustworthiness; Marketing; Psychology; Advertising; Sociology; Business; Social psychology; World Wide Web; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007544784,0.000491504,0.0007466111,0.001648632,0.00514123,0.01203659,0.001185046,0.003177894,0.02020976],"category_scores_gemma":[0.03196022,0.0002883878,0.0004777614,0.001357745,0.01321149,0.01277484,0.00742263,0.004349906,0.004371519],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00479294,"about_ca_system_score_gemma":0.006239476,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006180219,"about_ca_topic_score_gemma":0.004098173,"domain_scores_codex":[0.9897642,0.004128398,0.0005630974,0.001424443,0.002544568,0.001575363],"domain_scores_gemma":[0.971741,0.007398716,0.004253752,0.005339381,0.006436716,0.004830409],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00004608744,0.00003707583,0.004765046,0.0001564714,0.00005442876,0.0003222576,0.006057738,0.0004576298,0.0002128468,0.9332997,0.01158718,0.04300355],"study_design_scores_gemma":[0.00002268948,0.0001099776,0.003687267,0.0003611752,0.00003873032,0.0007183321,0.005855393,0.0009657977,0.000296158,0.6891456,0.2987464,0.00005241237],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.04868654,0.005471457,0.05577594,0.06110522,0.001342279,0.0001741907,0.000300558,0.0001917127,0.8269521],"genre_scores_gemma":[0.9508244,0.002267264,0.00307817,0.004647401,0.0004285187,0.0001058921,0.000140791,0.00008604008,0.03842152],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.02020976,"threshold_uncertainty_score":0.06760836,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01148944893888109,"score_gpt":0.2460824988679866,"score_spread":0.2345930499291055,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}