{"id":"W2018713904","doi":"10.1177/0092070304263332","title":"A Three-Component Model of Customer to Service Providers","year":2004,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":928,"is_retracted":false,"has_abstract":false,"ca_institutions":"Queen's University","funders":"","keywords":"Conceptualization; Business; Marketing; Service provider; Service (business); Structural equation modeling; Component (thermodynamics); Relationship marketing; Knowledge management; Computer science; Marketing management","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03844614961991261,"score_gpt":0.2741588657402351,"score_spread":0.2357127161203225,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}