{"id":"W2019076574","doi":"10.1108/02652321211195695","title":"The effect of behavioural activation and inhibition on CRM adoption","year":2012,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Originality; Customer relationship management; Business; Marketing; Value (mathematics); Personality; Knowledge management; Psychology; Computer science; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003132315,0.00007195027,0.00009435407,0.0001527722,0.0000947336,0.0001091348,0.0001054673,0.00003220746,0.00003607886],"category_scores_gemma":[0.0005496367,0.0000492668,0.00006373713,0.00007911109,0.00002645806,0.001013865,0.00005000966,0.0001413945,0.000004824657],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003788619,"about_ca_system_score_gemma":0.000004651236,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00005833241,"about_ca_topic_score_gemma":0.000005925,"domain_scores_codex":[0.9990689,0.00007070254,0.0003179278,0.0000487371,0.0003946369,0.00009913474],"domain_scores_gemma":[0.9985319,0.0005087615,0.0006436101,0.00004594971,0.0002602736,0.00000944676],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.003421273,0.0001243019,0.7956522,0.0001669027,0.0001385362,0.000004919599,0.0002030775,0.00007146161,0.007418692,0.00591108,0.0009246867,0.1859629],"study_design_scores_gemma":[0.001010161,0.00006202645,0.9893145,0.000475414,0.0000613813,0.000019386,0.0002931347,0.0003794555,0.003930719,0.0002105823,0.004141381,0.0001018605],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9957519,0.00006331731,0.00008503738,0.001257407,0.0007546165,0.00005548984,6.516077e-7,0.000006376961,0.002025272],"genre_scores_gemma":[0.9983854,0.00001449444,0.00002180857,0.0002250262,0.001327451,0.000001440143,0.000004803918,0.000006488816,0.00001305014],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1936623,"threshold_uncertainty_score":0.2009042,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02043336249108179,"score_gpt":0.261580700751245,"score_spread":0.2411473382601632,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}