{"id":"W2021021426","doi":"","title":"The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments","year":2007,"lang":"en","type":"article","venue":"Partnership The Canadian Journal of Library and Information Practice and Research","topic":"Library Science and Information Literacy","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Digital reference; Computer science; The Internet; Service (business); Multimedia; Reference model; Set (abstract data type); Asynchronous communication; World Wide Web; Chat room; Software engineering; Telecommunications","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.009051696,0.001773161,0.00159999,0.006452744,0.001706192,0.003132536,0.002733409,0.002362537,0.07146304],"category_scores_gemma":[0.01782827,0.001938437,0.0008251549,0.006427588,0.001640337,0.006013563,0.003882582,0.00395811,0.06294439],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001401474,"about_ca_system_score_gemma":0.004172356,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002716982,"about_ca_topic_score_gemma":0.005861123,"domain_scores_codex":[0.9916529,0.003824436,0.0009359716,0.0004027161,0.002916549,0.0002672983],"domain_scores_gemma":[0.9842683,0.01046451,0.0009191276,0.0008448433,0.002921188,0.0005820442],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00005396822,0.0001210873,0.0001583992,0.001618069,0.00001407885,0.0001456039,0.002710384,0.0002858722,0.001297656,0.004707088,0.523051,0.4658367],"study_design_scores_gemma":[0.00002729569,0.00007039447,0.001092631,0.001442403,0.0000106083,0.0006480453,0.001263716,0.0002255577,0.0004941064,0.002996692,0.9916834,0.00004508715],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"methods","genre_gemma":"methods","genre_scores_codex":[0.004200522,0.2454055,0.3547884,0.0167369,0.01268551,0.005658468,0.006386958,0.02135542,0.3327823],"genre_scores_gemma":[0.01534239,0.1555911,0.4989892,0.004736474,0.002410263,0.009020459,0.00695961,0.006963912,0.2999866],"genre_candidate":"methods","genre_consensus":"methods","teacher_disagreement_score":0.9968675,"threshold_uncertainty_score":0.2390677,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07647163556363384,"score_gpt":0.3616874682227273,"score_spread":0.2852158326590935,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}