{"id":"W2023437018","doi":"10.1037/a0023802","title":"Effects of customer entitlement on service workers' physical and psychological well-being: A study of waitstaff employees.","year":2011,"lang":"en","type":"article","venue":"Journal of Occupational Health Psychology","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":112,"is_retracted":false,"has_abstract":true,"ca_institutions":"Queen's University","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Psychology; Entitlement (fair division); Feeling; Social psychology; Stressor; Cynicism; Exploratory research; Emotional exhaustion; Burnout; Dehumanization; Variety (cybernetics); Affect (linguistics); Applied psychology; Service (business); Well-being; Marketing; Clinical psychology; Business","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001288535,0.000221575,0.0002585336,0.000544604,0.004303622,0.001286156,0.0002923414,0.0007272353,0.001673956],"category_scores_gemma":[0.002364655,0.0002939818,0.0002084969,0.0003707842,0.001944705,0.0007276169,0.001596527,0.001262654,0.0002016311],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008429423,"about_ca_system_score_gemma":0.001510158,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01054153,"about_ca_topic_score_gemma":0.03236382,"domain_scores_codex":[0.9994343,0.0002329694,0.00001955565,0.00003931692,0.00008553514,0.000188346],"domain_scores_gemma":[0.9981005,0.0006375207,0.0002782556,0.00006201236,0.0001972029,0.0007245687],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"observational","study_design_scores_codex":[0.0002677074,0.001335676,0.406982,0.0001010946,0.00002580356,0.002549806,0.5646248,0.00003792819,0.00385791,0.000359305,0.0008298061,0.01902817],"study_design_scores_gemma":[0.00001297873,0.001044217,0.3160166,0.00004707855,0.00001668615,0.0008105041,0.6789457,0.0000712169,0.0003398294,0.0001392545,0.0025328,0.00002316433],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9996736,0.00003965379,0.00001579511,0.00007043374,0.00000332071,0.000002406814,0.000002959224,5.464505e-7,0.0001912255],"genre_scores_gemma":[0.9993723,0.0000570646,0.00003829376,0.0001157577,0.000003877463,0.000009126688,0.000007134773,9.844065e-7,0.0003954339],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01054153,"threshold_uncertainty_score":0.02096033,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1263256459604986,"score_gpt":0.4926717142907663,"score_spread":0.3663460683302677,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}