{"id":"W2027276654","doi":"10.1108/09604520410528563","title":"The almost customer: a missed opportunity to enhance corporate success","year":2004,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"ca_institutions":"Memorial University of Newfoundland","funders":"","keywords":"Customer retention; Customer delight; Business; Customer equity; Customer advocacy; Marketing; Customer profitability; Customer to customer; Loyalty business model; Customer satisfaction; Customer intelligence; Service quality; Phenomenon; Customer lifetime value; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001725881,0.0001742786,0.0003315172,0.0004418715,0.001399364,0.004391861,0.0005116367,0.001229547,0.005290807],"category_scores_gemma":[0.005397861,0.00009803189,0.0001375746,0.0005320069,0.001818582,0.003708183,0.003319718,0.0008791961,0.000884605],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004614549,"about_ca_system_score_gemma":0.001079653,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004384872,"about_ca_topic_score_gemma":0.001290869,"domain_scores_codex":[0.9982755,0.0006843895,0.00005012793,0.00008501673,0.0005486971,0.0003562875],"domain_scores_gemma":[0.9936562,0.001890746,0.001097388,0.0004540367,0.0006183137,0.002283341],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0001787482,0.0004064422,0.0633708,0.0006102031,0.00004554465,0.001045474,0.009170163,0.0003498652,0.003368113,0.04260512,0.04451313,0.8343365],"study_design_scores_gemma":[0.00005899503,0.003875665,0.2975539,0.001736175,0.0001601198,0.009246347,0.08329187,0.003993958,0.00358343,0.09396227,0.5022928,0.0002445173],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7991133,0.01338076,0.009451156,0.05524551,0.001008246,0.00007634417,0.00007790222,0.0004647294,0.1211821],"genre_scores_gemma":[0.988321,0.002132865,0.002019284,0.002201054,0.0003694415,0.00001342044,0.00002931082,0.00003208896,0.004881511],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005290807,"threshold_uncertainty_score":0.01769954,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07011811040658206,"score_gpt":0.316500444106868,"score_spread":0.2463823337002859,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}