{"id":"W2033461966","doi":"10.1016/j.jom.2014.10.003","title":"Shareholder value implications of service failures in triads: The case of customer information security breaches","year":2014,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Outsourcing and Supply Chain Management","field":"Business, Management and Accounting","cited_by":128,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"Social Sciences and Humanities Research Council of Canada","keywords":"Business; Service provider; Business service provider; Shareholder value; Service (business); Outsourcing; Service guarantee; Service level objective; Leverage (statistics); Marketing; Finance; Industrial organization; Shareholder; Service design; Corporate governance; Computer science","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001522042,0.0001266108,0.0002403355,0.0006742814,0.0001473781,0.000181405,0.0003634264,0.00003520479,0.00007980165],"category_scores_gemma":[0.00008245772,0.00009140647,0.0001025427,0.0007751231,0.00003562894,0.00138676,0.000171233,0.0001407464,0.0000211735],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003860765,"about_ca_system_score_gemma":0.00001454869,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001693559,"about_ca_topic_score_gemma":0.0009385117,"domain_scores_codex":[0.9985768,0.00005122875,0.0009000057,0.0000921488,0.0002394464,0.0001403838],"domain_scores_gemma":[0.9986355,0.00006453558,0.0005267014,0.0003278335,0.0004333156,0.00001216325],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00008739684,0.0006500688,0.004235436,0.001439146,0.0003666254,0.00002429052,0.004439601,0.4231061,0.00008969486,0.5206004,0.01930111,0.02566019],"study_design_scores_gemma":[0.009775626,0.0001717211,0.1128739,0.001004939,0.001640854,0.0002115569,0.06293786,0.3430818,0.0001980614,0.01671171,0.4503379,0.001054087],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7513361,0.000161202,0.05598345,0.10687,0.0008637428,0.002556541,0.00003075791,0.00006500452,0.08213314],"genre_scores_gemma":[0.9973599,0.00001331208,0.0007705775,0.001590781,0.0001679269,0.00002234255,0.00001475758,0.000008607529,0.00005174698],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5038887,"threshold_uncertainty_score":0.3727448,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01247620190479654,"score_gpt":0.2328116930888432,"score_spread":0.2203354911840467,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}