{"id":"W2033486518","doi":"10.1108/02652320210451223","title":"What makes contact employees perform? Reactions to employee perceptions of managerial practices","year":2002,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":66,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Prosocial behavior; Business; Perception; Marketing; Service (business); Charter; Control (management); Incentive; Psychology; Social psychology; Management; Economics; Microeconomics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001816027,0.000154883,0.000259353,0.0006393806,0.000143543,0.000696883,0.0005772908,0.00006026389,0.004201832],"category_scores_gemma":[0.001697171,0.0001459399,0.0002104272,0.0002847886,0.00003075862,0.004447338,0.000155729,0.0002624715,0.0001475984],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007229339,"about_ca_system_score_gemma":0.00001749611,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003395582,"about_ca_topic_score_gemma":0.0001628549,"domain_scores_codex":[0.997972,0.00007319146,0.0008503384,0.000168896,0.0007426211,0.0001929827],"domain_scores_gemma":[0.9965292,0.0004502812,0.001731511,0.0001541816,0.001103488,0.00003128826],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.004588339,0.002325542,0.7036493,0.001192623,0.002336025,0.0003662814,0.006315069,0.001655062,0.02206524,0.005705623,0.06730173,0.1824991],"study_design_scores_gemma":[0.002146594,0.0001532107,0.666257,0.002275812,0.000361818,0.0002110154,0.01890602,0.002484743,0.0001556517,0.0005955722,0.3057944,0.0006581768],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9814679,0.0001275595,0.0001210106,0.007586599,0.003247356,0.0001078618,0.00000448111,0.0000288947,0.007308361],"genre_scores_gemma":[0.99414,0.000260027,0.0005561134,0.001182812,0.003394305,0.000004200203,0.000005969298,0.00002170695,0.000434856],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2384926,"threshold_uncertainty_score":0.9967085,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03666090499953552,"score_gpt":0.3020572808897197,"score_spread":0.2653963758901842,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}