{"id":"W2033971030","doi":"10.1016/s0969-6989(00)00029-1","title":"Corporate image and corporate reputation in customers’ retention decisions in services","year":2001,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1055,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université de Moncton","funders":"","keywords":"Business; Reputation; Marketing; Loyalty business model; Loyalty; Customer retention; Competitive advantage; Perception; Tertiary sector of the economy; Service (business); Service quality; Psychology; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04118487782549075,"score_gpt":0.2576856501252504,"score_spread":0.2165007722997597,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}