{"id":"W2041848663","doi":"10.5539/ass.v6n8p197","title":"CUSTOMERS’ SATISFACTION TOWARDS COUNTER SERVICE OF LOCAL AUTHORITY IN TERENGGANU, MALAYSIA","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":27,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Service quality; Customer satisfaction; Marketing; Local government; Quality (philosophy); Government (linguistics); Modernization theory; Public service; Plan (archaeology); Public relations; Public administration; Political science; Economics; Economic growth; Geography","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00112999,0.0001232551,0.0001838402,0.000238021,0.0002679061,0.0001559092,0.0004277452,0.000114202,0.0002879568],"category_scores_gemma":[0.00003674753,0.000123235,0.00004800777,0.002071483,0.0004094417,0.00154571,0.0001715108,0.0003276379,0.0001513726],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005965005,"about_ca_system_score_gemma":0.000105842,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01619914,"about_ca_topic_score_gemma":0.01512585,"domain_scores_codex":[0.9985402,0.00001290228,0.0002649944,0.0002995637,0.0005359076,0.0003464358],"domain_scores_gemma":[0.9993799,0.0000107067,0.000172788,0.0001731883,0.0002409195,0.00002243747],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.00008566343,0.0002627032,0.1522277,0.000499264,0.00001396784,0.00001067866,0.007653703,0.000008924032,0.0217714,0.1759617,0.0006939865,0.6408104],"study_design_scores_gemma":[0.0002627808,0.000004092119,0.9869023,0.00001485845,0.00001180695,8.980258e-7,0.004488502,0.0006165854,0.0002403844,0.001694549,0.005585898,0.0001773666],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.884145,0.000002238062,0.00009255932,0.00249799,0.0006818611,0.0001151718,0.000003221242,0.00004610038,0.1124159],"genre_scores_gemma":[0.9980676,4.191383e-7,0.00005328284,0.001346947,0.0004943946,0.00000581176,0.000003577768,0.000007936977,0.0000200935],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8346746,"threshold_uncertainty_score":0.9903521,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01779405502874721,"score_gpt":0.2762933010215776,"score_spread":0.2584992459928304,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}