{"id":"W204379101","doi":"10.3138/cjpe.16.003","title":"Do Distinct Servqual Dimensions Emerge From Mystery Shopping Data? A Test of Convergent Validity","year":2001,"lang":"en","type":"article","venue":"Canadian Journal of Program Evaluation","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Empathy; Reliability (semiconductor); Convergent validity; Service (business); Test (biology); Perception; Quality (philosophy); Customer satisfaction; Psychology; Business; Computer science; Social psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02989737,0.000396115,0.000615166,0.003137046,0.001086592,0.002124139,0.001069684,0.0008974523,0.002231558],"category_scores_gemma":[0.112722,0.0004531727,0.0009494174,0.002762632,0.0028594,0.00262441,0.003611592,0.001155058,0.0005229942],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001295693,"about_ca_system_score_gemma":0.001572731,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002731435,"about_ca_topic_score_gemma":0.003460816,"domain_scores_codex":[0.978226,0.007427528,0.002765185,0.001764519,0.008939104,0.0008776787],"domain_scores_gemma":[0.8825898,0.05759501,0.01512642,0.01639264,0.02630101,0.001995074],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000353351,0.0003157227,0.9557796,0.00009742504,0.000212692,0.00004650276,0.008541648,0.0005388319,0.0007569102,0.002358342,0.0004374826,0.03056145],"study_design_scores_gemma":[0.00006010771,0.0004253859,0.9790224,0.0001217679,0.00005320598,0.0001140666,0.00789658,0.005397013,0.001094535,0.00386315,0.001903816,0.00004786568],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9888364,0.00006822388,0.003707079,0.0001993839,0.00002758492,0.0003480876,0.0004446664,0.0000173605,0.006351161],"genre_scores_gemma":[0.9959005,0.00002616874,0.002697223,0.0000817157,0.000008600698,0.0004035689,0.0006069362,0.00001221951,0.0002631875],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02989737,"threshold_uncertainty_score":0.1581143,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.275098266428428,"score_gpt":0.3667225047697671,"score_spread":0.09162423834133909,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}