{"id":"W2046273528","doi":"10.1177/1094670504273965","title":"Silent Voices","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Emotive; Moderation; Redress; Situational ethics; Complaint; Psychology; Sample (material); Social psychology; Cognition; Sociology; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002012695,0.0007422628,0.0005701429,0.0009098484,0.002840918,0.007156725,0.001647017,0.004620435,0.2657556],"category_scores_gemma":[0.01951704,0.0002525787,0.0004517579,0.0006039905,0.001922855,0.005270051,0.005385086,0.005111347,0.1599686],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008976737,"about_ca_system_score_gemma":0.001503523,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005748259,"about_ca_topic_score_gemma":0.0009082512,"domain_scores_codex":[0.997574,0.0008015879,0.0001608772,0.0003662548,0.0007277676,0.0003694357],"domain_scores_gemma":[0.9936773,0.002186867,0.0004760534,0.001071689,0.001467888,0.001120204],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00008717061,0.00002777913,0.0002900017,0.0002568636,0.00000865824,0.0008358627,0.003617356,0.00002370514,0.000941037,0.03958252,0.8509344,0.1033946],"study_design_scores_gemma":[0.000003207239,0.00000768016,0.00008604387,0.000128299,0.00000197823,0.0003427487,0.0009284477,0.00001740656,0.000128949,0.002659079,0.9956917,0.000004453154],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.003402493,0.009707509,0.004941409,0.08980495,0.133748,0.0001341366,0.001113157,0.001234238,0.7559142],"genre_scores_gemma":[0.04610225,0.004758141,0.001567005,0.04583163,0.02851813,0.0001714323,0.0008306705,0.0008701684,0.8713506],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.2657556,"threshold_uncertainty_score":0.8890411,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1137881719302214,"score_gpt":0.3773185196611654,"score_spread":0.263530347730944,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}