{"id":"W2046273528","doi":"10.1177/1094670504273965","title":"Silent Voices","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":233,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Emotive; Moderation; Redress; Situational ethics; Complaint; Psychology; Sample (material); Social psychology; Cognition; Sociology; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00431989,0.0001072673,0.000216445,0.0006475308,0.0002270671,0.0003734504,0.0007369227,0.00007440705,0.001058029],"category_scores_gemma":[0.0001198543,0.00008619269,0.00009844368,0.001276274,0.00003555572,0.002002262,0.0002526731,0.0006775168,0.00216347],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007086562,"about_ca_system_score_gemma":0.00008272439,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001247702,"about_ca_topic_score_gemma":0.002367591,"domain_scores_codex":[0.9976347,0.00005473294,0.0004886086,0.0001350796,0.001261175,0.0004256915],"domain_scores_gemma":[0.9972665,0.0001603103,0.0002879156,0.0002244883,0.002019239,0.00004157958],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.003000291,0.005818163,0.06678656,0.01039051,0.0009606121,0.0006741856,0.01030026,0.005735676,0.02225523,0.1008922,0.3876787,0.3855077],"study_design_scores_gemma":[0.0008253361,0.00003817922,0.01668674,0.0001852074,0.00003169632,0.00002532152,0.003576105,0.002405162,0.000257031,0.002545872,0.9732505,0.000172826],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8939036,0.0007829682,0.00001672287,0.08346231,0.0002606937,0.000112338,7.483248e-7,0.00002459249,0.0214361],"genre_scores_gemma":[0.981688,0.00006133692,0.0002464407,0.01039059,0.00715058,0.000002592682,0.000001689092,0.0000209617,0.0004378257],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5855719,"threshold_uncertainty_score":0.9998552,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1137881719302214,"score_gpt":0.3773185196611654,"score_spread":0.263530347730944,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}