{"id":"W2047156663","doi":"10.5539/ijms.v5n6p200","title":"Comparative Analysis of Internal Service Marketing Strategy and Customers’ Satisfaction in Nigerian Banking Industry between 2005–2009 and 2010–2013","year":2013,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Marketing; Business; Customer satisfaction; Cronbach's alpha; Loyalty business model; Loyalty; Product (mathematics); Service (business); Service quality; Market share; Order (exchange); Quality (philosophy); Finance; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005727248,0.0001133984,0.000181434,0.000879085,0.0004241012,0.0008641914,0.0001328154,0.0003341323,0.002337085],"category_scores_gemma":[0.001645576,0.00009856722,0.0003373411,0.001296628,0.0002861409,0.0005397357,0.0003228995,0.0004282799,0.000319983],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006042488,"about_ca_system_score_gemma":0.0005198598,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008423307,"about_ca_topic_score_gemma":0.0138837,"domain_scores_codex":[0.9996756,0.00005438232,0.00003738586,0.0000310865,0.00008585846,0.0001157488],"domain_scores_gemma":[0.998592,0.0003649173,0.0003978009,0.00003050908,0.0003916433,0.0002231101],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00009651297,0.0001337495,0.9855263,0.00003316792,0.00001950662,0.0001699015,0.00220402,0.000089024,0.0003090492,0.0001506867,0.0004028888,0.01086518],"study_design_scores_gemma":[9.909385e-7,0.00009971613,0.9945422,0.00001446026,0.000008222423,0.00007375332,0.004587449,0.0001598772,0.00008627983,0.00001670733,0.0004070426,0.000003549354],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9988685,0.00006887575,0.00001469105,0.00004853261,0.000002544865,0.000002622753,0.00005976535,7.659318e-7,0.0009338598],"genre_scores_gemma":[0.9994951,0.00007414127,0.00001700765,0.00001743267,0.000002717036,0.000002786773,0.0001161666,5.710738e-7,0.0002739171],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008423307,"threshold_uncertainty_score":0.01674855,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04410772109337487,"score_gpt":0.3170767898938522,"score_spread":0.2729690688004773,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}