{"id":"W2047673798","doi":"10.1108/ejm-04-2012-0207","title":"E-relationship marketing: a cognitive mapping introspection in the banking sector","year":2014,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Originality; Marketing; Usability; Relationship marketing; Quality (philosophy); Exploratory research; Introspection; Customer satisfaction; Business; Knowledge management; Psychology; Marketing management; Computer science; Sociology; Creativity; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004620233,0.0004652184,0.000199823,0.001662777,0.001217343,0.004477674,0.0005186447,0.000810777,0.001810112],"category_scores_gemma":[0.006921987,0.0002416131,0.0002912295,0.0008736494,0.002268764,0.004489714,0.00216222,0.001787682,0.0002793193],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009371606,"about_ca_system_score_gemma":0.001575865,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001138655,"about_ca_topic_score_gemma":0.001660465,"domain_scores_codex":[0.9978589,0.001506756,0.00005157752,0.000137966,0.0003234481,0.0001213125],"domain_scores_gemma":[0.9928116,0.00564244,0.0004743841,0.0003525857,0.0004806835,0.0002383626],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0001039621,0.001242363,0.06559002,0.000523821,0.0000483358,0.001612716,0.5019701,0.001485708,0.009044378,0.04929054,0.003137284,0.3659508],"study_design_scores_gemma":[0.00003988489,0.0009836379,0.1910796,0.001692107,0.00009827906,0.005378871,0.544394,0.02307215,0.01116841,0.1127835,0.1091478,0.0001617523],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8638659,0.001810761,0.06091097,0.003014229,0.00008311623,0.0002720454,0.0000708053,0.0001700554,0.06980217],"genre_scores_gemma":[0.9764552,0.001098144,0.01883977,0.0005273875,0.00004644342,0.00007251941,0.00002962135,0.00003702171,0.002893941],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004620233,"threshold_uncertainty_score":0.02443445,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03344133621202708,"score_gpt":0.2319241843953955,"score_spread":0.1984828481833684,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}