{"id":"W2049098825","doi":"10.1108/jcm-05-2013-0569","title":"Prior consumer satisfaction and alliance encounter satisfaction attributions","year":2013,"lang":"en","type":"article","venue":"Journal of Consumer Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":19,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Alliance; Cognitive dissonance; Marketing; Context (archaeology); Value (mathematics); Attribution; Psychology; Originality; Resource dependence theory; Explanatory power; Social psychology; Business; Economics; Microeconomics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001574983,0.0001751325,0.0002833155,0.0001825718,0.0002985787,0.0004201792,0.00009141184,0.00009206773,0.001287467],"category_scores_gemma":[0.0005032416,0.0001574023,0.00009663388,0.0002430325,0.00008269992,0.002425602,0.00006945895,0.000343476,0.0002376014],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005318666,"about_ca_system_score_gemma":0.00003799139,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001474303,"about_ca_topic_score_gemma":0.000440922,"domain_scores_codex":[0.998507,0.00008040804,0.0006488424,0.0001715777,0.0003306302,0.0002615831],"domain_scores_gemma":[0.9980037,0.0003384118,0.0008411487,0.0001393666,0.0006402715,0.0000370902],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00008745884,0.00002155649,0.8942079,0.0002093475,0.00008670968,0.000005172197,0.00004485289,0.000005234618,0.001260218,0.0001786048,0.009452194,0.09444075],"study_design_scores_gemma":[0.0006307759,0.000006911773,0.949528,0.0002092361,0.0001200318,0.00005325934,0.0003959183,0.0004201294,0.00001744279,0.0002868538,0.04814431,0.0001871723],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9946463,0.001220037,0.0002476071,0.001783936,0.0006730352,0.000201392,0.000002309697,0.00003521372,0.001190228],"genre_scores_gemma":[0.9972545,0.0003521741,0.0005253637,0.001225453,0.0005211734,0.000007853447,0.000002289766,0.00001790795,0.00009331122],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.09425358,"threshold_uncertainty_score":0.9996255,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01857671663656599,"score_gpt":0.248228622696547,"score_spread":0.229651906059981,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}