{"id":"W2049893579","doi":"10.1057/palgrave.jdm.3240059","title":"‘I wouldn't start from here’: Finding a way in CRM projects","year":2001,"lang":"en","type":"article","venue":"Journal of Database Marketing & Customer Strategy Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":false,"ca_institutions":"Geomechanica (Canada)","funders":"","keywords":"Business; Customer relationship management; Work (physics); Plan (archaeology); Set (abstract data type); Process management; Marketing; Point (geometry); Project management; Knowledge management; Computer science; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02464933,0.0005786601,0.0005418755,0.001765207,0.03419404,0.02298895,0.003785799,0.01623199,0.01516057],"category_scores_gemma":[0.0619673,0.00096301,0.0006358938,0.002387956,0.01687664,0.04151169,0.01450883,0.02008207,0.006371714],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004817119,"about_ca_system_score_gemma":0.0132599,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006506414,"about_ca_topic_score_gemma":0.01408232,"domain_scores_codex":[0.9713331,0.01977344,0.0007099796,0.001209767,0.004098257,0.002875412],"domain_scores_gemma":[0.972453,0.007577076,0.00236162,0.001034854,0.004953407,0.01162013],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0001339819,0.0004045444,0.01448147,0.0002697672,0.00003857281,0.002759306,0.4611519,0.000126737,0.001198567,0.05404866,0.3001356,0.1652509],"study_design_scores_gemma":[0.00003237789,0.0001462314,0.00474487,0.0005086915,0.00002510977,0.001344929,0.7539368,0.0002930478,0.0003315062,0.02038703,0.21814,0.0001094265],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.1891464,0.002350421,0.009093256,0.6427671,0.004469214,0.0002466383,0.00006784784,0.0006089738,0.15125],"genre_scores_gemma":[0.8265873,0.00214392,0.01620262,0.105562,0.0007783117,0.0003115072,0.0001075831,0.0005920191,0.04771474],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.03419404,"threshold_uncertainty_score":0.1303597,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04826906671312744,"score_gpt":0.2787447312846514,"score_spread":0.2304756645715239,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}