{"id":"W2050318754","doi":"10.1108/08876040410548302","title":"The effect of cognitive trust on hostage relationships","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":30,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Guelph","funders":"","keywords":"Affect (linguistics); Continuance; Cognition; Transactional leadership; Structural equation modeling; Perception; Survey data collection; Psychology; Service (business); Business; Social psychology; Transaction cost; Marketing; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006466231,0.0001423883,0.0002470372,0.0001758539,0.000426179,0.0001847624,0.000323718,0.00006281662,0.00003886067],"category_scores_gemma":[0.0008550234,0.00009078866,0.0001517487,0.000416623,0.0000408826,0.0007361034,0.00008073466,0.0004322501,0.00004009089],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003075885,"about_ca_system_score_gemma":0.00001750905,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001465919,"about_ca_topic_score_gemma":0.000161219,"domain_scores_codex":[0.9985393,0.0001639074,0.0005703539,0.0001042798,0.0004303839,0.0001917967],"domain_scores_gemma":[0.9960793,0.002191052,0.001275268,0.0001283714,0.0003094441,0.00001652548],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.01527412,0.0003968892,0.9080321,0.007174235,0.0007228813,0.0001286656,0.002656013,0.002616125,0.0006722961,0.006509581,0.0004418871,0.05537516],"study_design_scores_gemma":[0.00612076,0.0004152995,0.9542184,0.006667993,0.0005928145,0.00002704236,0.01445005,0.0007458709,0.0008232737,0.001958328,0.01353758,0.0004425923],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9858427,0.0003002282,0.00001498774,0.001288822,0.0003192396,0.0001352745,0.000001452228,0.00001493691,0.01208234],"genre_scores_gemma":[0.9984621,0.00002315348,0.00002394725,0.0007232015,0.0007112545,0.000001827943,0.000003130697,0.00001594425,0.00003547177],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05493257,"threshold_uncertainty_score":0.3702254,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01342143589176321,"score_gpt":0.2458083432231128,"score_spread":0.2323869073313496,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}