{"id":"W2050953398","doi":"10.1108/14754390580000585","title":"Exceeding customer expectations at Novotel","year":2005,"lang":"en","type":"article","venue":"Strategic HR Review","topic":"Global Healthcare and Medical Tourism","field":"Health Professions","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Mitel (Canada)","funders":"","keywords":"Business; Excellence; Tourism; Convention; Customer service; Service (business); Marketing; Management; Economics; Political science; Law","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001483225,0.0003296888,0.0002756061,0.000344722,0.004245964,0.005459482,0.000609541,0.002479097,0.04131021],"category_scores_gemma":[0.001953947,0.0003742144,0.0002415725,0.0003676782,0.0005159555,0.001909942,0.001455836,0.002195183,0.006469053],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003454011,"about_ca_system_score_gemma":0.005671463,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03593157,"about_ca_topic_score_gemma":0.1674817,"domain_scores_codex":[0.9982529,0.0002581321,0.00005671958,0.0001983711,0.000811369,0.0004224537],"domain_scores_gemma":[0.9981503,0.0003402896,0.0001033187,0.00005709106,0.0007294809,0.000619486],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000275185,0.00007429346,0.002861421,0.0005684585,0.00002384881,0.002702028,0.003308719,0.0003710396,0.002644647,0.01291795,0.8371215,0.1371308],"study_design_scores_gemma":[0.000007495753,0.00008514932,0.003180936,0.0001288992,0.000005800843,0.0005407109,0.002886078,0.00009854264,0.0007716881,0.000167081,0.9921066,0.00002104352],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.08454085,0.06039612,0.001942774,0.1053382,0.01691897,0.0001574156,0.000336093,0.0004449232,0.7299247],"genre_scores_gemma":[0.09200789,0.01254222,0.0008935716,0.01136928,0.000586364,0.00003363972,0.000137956,0.0001361898,0.8822929],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.04131021,"threshold_uncertainty_score":0.1381965,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1941537377825722,"score_gpt":0.5076213416812667,"score_spread":0.3134676038986945,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}