{"id":"W2052470472","doi":"10.1108/03090560210437299","title":"Market‐oriented value creation in service firms","year":2002,"lang":"en","type":"article","venue":"European Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Waterloo","funders":"","keywords":"Business; Market orientation; Marketing; Market share; Value proposition; Industrial organization; Cash flow; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005292658,0.0001396121,0.0001812053,0.001032089,0.0007196739,0.003346638,0.0002403407,0.0008698791,0.004365677],"category_scores_gemma":[0.002063586,0.0001636843,0.0002740379,0.001090742,0.001380513,0.002049134,0.001025894,0.0006071051,0.0003479565],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002982496,"about_ca_system_score_gemma":0.001337769,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008785846,"about_ca_topic_score_gemma":0.00735904,"domain_scores_codex":[0.9997351,0.00007004606,0.000005020052,0.00001945378,0.0000436751,0.0001268294],"domain_scores_gemma":[0.9986925,0.0003786397,0.0003008677,0.00004536163,0.0001037367,0.000479077],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002423978,0.0009169621,0.188942,0.0001085051,0.00004905215,0.001035536,0.004637731,0.01184046,0.002071954,0.7364655,0.002687523,0.0510024],"study_design_scores_gemma":[0.0001707023,0.0003563878,0.2605375,0.0001623382,0.00006404793,0.0006592892,0.01225254,0.09116892,0.001299897,0.6149371,0.01831273,0.00007848335],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9402358,0.0003686494,0.003611741,0.001101447,0.000007367318,0.00004457045,0.00004428657,0.00002046128,0.05456572],"genre_scores_gemma":[0.9989589,0.00009382738,0.0001822166,0.00001739583,0.000003796727,0.000006072721,0.00001356693,9.079736e-7,0.0007232177],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008785846,"threshold_uncertainty_score":0.02163965,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02237769811539742,"score_gpt":0.222941513073723,"score_spread":0.2005638149583256,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}