{"id":"W2056572961","doi":"10.1016/j.jbusres.2012.05.011","title":"Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model","year":2012,"lang":"en","type":"article","venue":"Journal of Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":262,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université du Québec à Montréal; Université Laval","funders":"","keywords":"Conceptualization; Loyalty business model; Loyalty; Empirical research; Marketing; Diversity (politics); Conceptual framework; Knowledge management; Psychology; Business; Sociology; Computer science; Epistemology; Artificial intelligence; Social science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.04014004,0.001391169,0.003737149,0.01458983,0.001067667,0.006266778,0.002399907,0.001447427,0.001767805],"category_scores_gemma":[0.0811201,0.0009568029,0.01286657,0.01489196,0.00160616,0.004910986,0.002539252,0.001971506,0.0001425948],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002897555,"about_ca_system_score_gemma":0.004307082,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00909921,"about_ca_topic_score_gemma":0.01411916,"domain_scores_codex":[0.9857031,0.008438581,0.002217945,0.001756646,0.00157627,0.0003075515],"domain_scores_gemma":[0.8117521,0.1665762,0.009474209,0.005280504,0.006058962,0.0008580721],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"meta_analysis","study_design_scores_codex":[0.001540077,0.0005458752,0.4818971,0.03399063,0.3744031,0.0003263162,0.007233976,0.002116875,0.000700495,0.005163476,0.00106176,0.09102031],"study_design_scores_gemma":[0.0004171086,0.001444299,0.2523849,0.01877925,0.6919969,0.0009160263,0.007643088,0.009526283,0.001567362,0.01112538,0.00396219,0.000237156],"study_design_candidate":"meta_analysis","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7278078,0.249929,0.01408014,0.002220403,0.0001849342,0.0005476291,0.001849054,0.00009233023,0.003288643],"genre_scores_gemma":[0.9779763,0.01639436,0.004067999,0.0003316917,0.00004814678,0.0002358576,0.0007455356,0.00002824738,0.0001720039],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.04014004,"threshold_uncertainty_score":0.2122833,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2993138174962909,"score_gpt":0.4204728537940687,"score_spread":0.1211590362977779,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}