{"id":"W2057877944","doi":"10.4018/jgim.2001070101","title":"Customer Loyalty and Electronic Banking","year":2001,"lang":"en","type":"article","venue":"Journal of Global Information Management","topic":"Knowledge Management and Sharing","field":"Social Sciences","cited_by":20,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"","keywords":"Ranking (information retrieval); Delphi method; Teamwork; Psychology; Loyalty; Order (exchange); Delphi; Knowledge management; Marketing; Medical education; Business; Management; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001664968,0.0001397312,0.0002835858,0.001358354,0.001155994,0.00346935,0.0002975684,0.001489225,0.01105507],"category_scores_gemma":[0.00924654,0.0001336605,0.0002731021,0.00197268,0.001044125,0.001490144,0.0009986041,0.001197201,0.0009320515],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008980446,"about_ca_system_score_gemma":0.000700811,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003150936,"about_ca_topic_score_gemma":0.00403755,"domain_scores_codex":[0.9981169,0.0008645805,0.00009653232,0.0001261463,0.0004324859,0.0003634317],"domain_scores_gemma":[0.9868931,0.006700367,0.003046206,0.0002832063,0.001767405,0.001309731],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000247226,0.0005989257,0.8648607,0.0002011242,0.0001142385,0.0004975199,0.003230015,0.0005907225,0.0002276632,0.02803773,0.003593242,0.09780092],"study_design_scores_gemma":[0.00001529023,0.0003958656,0.9611521,0.0002344851,0.00008783361,0.001597604,0.008780669,0.002250314,0.0001763173,0.0125589,0.01269693,0.00005371384],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9069859,0.002646007,0.00111154,0.003874344,0.0000954619,0.00004820816,0.0001641021,0.00001495814,0.08505958],"genre_scores_gemma":[0.9952614,0.0004254311,0.0001851442,0.0004118543,0.00005287148,0.00001096261,0.00006946479,0.000002597276,0.003580368],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01105507,"threshold_uncertainty_score":0.03698295,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01065502397647299,"score_gpt":0.2871568375157105,"score_spread":0.2765018135392375,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}