{"id":"W2058708002","doi":"10.1177/1094670514537557","title":"Service Quality and Price Perceptions by Internet Retail Customers","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Marketing; Service quality; Order (exchange); Quality (philosophy); Perception; Service (business); Procurement; The Internet; Advertising; Psychology; Computer science; World Wide Web","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007186997,0.0001307368,0.000184721,0.0006061424,0.0002741361,0.001707425,0.0001770661,0.0004218296,0.004051212],"category_scores_gemma":[0.005064655,0.0001205412,0.0002979758,0.0006303792,0.0003853552,0.0008150432,0.0003861227,0.0006274188,0.0003128335],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003141767,"about_ca_system_score_gemma":0.0001807458,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00507729,"about_ca_topic_score_gemma":0.003764628,"domain_scores_codex":[0.9993832,0.0001746184,0.00004508487,0.00004223268,0.000268332,0.0000865805],"domain_scores_gemma":[0.995517,0.001707581,0.001296407,0.0001546785,0.0007951672,0.0005293168],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000248588,0.0004501103,0.9840736,0.00001844718,0.00003669636,0.0001215005,0.004438125,0.0002064837,0.001190512,0.0002999757,0.0002048462,0.008711082],"study_design_scores_gemma":[0.000009287244,0.0003166852,0.9857551,0.000008302991,0.00002054678,0.0001149496,0.0115665,0.001304195,0.0003899279,0.0001647389,0.0003338154,0.00001597901],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9991159,0.00001656859,0.00003751139,0.00002195882,9.493335e-7,0.000002333592,0.00001287117,0.00000102412,0.0007908824],"genre_scores_gemma":[0.999705,0.00001639028,0.00004030976,0.00001096664,0.000002063955,0.0000016717,0.00002953493,0.000001237817,0.000192818],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00507729,"threshold_uncertainty_score":0.01355267,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.115791978534311,"score_gpt":0.3722371683816726,"score_spread":0.2564451898473616,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}