{"id":"W2058708002","doi":"10.1177/1094670514537557","title":"Service Quality and Price Perceptions by Internet Retail Customers","year":2014,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":24,"is_retracted":false,"has_abstract":true,"ca_institutions":"Okanagan University College; University of British Columbia, Okanagan Campus; University of British Columbia","funders":"","keywords":"Business; Marketing; Service quality; Order (exchange); Quality (philosophy); Perception; Service (business); Procurement; The Internet; Advertising; Psychology; Computer science; World Wide Web","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0090346,0.0001989458,0.0004127947,0.0005710304,0.0003073038,0.0005575028,0.0008178384,0.0001545675,0.0008487635],"category_scores_gemma":[0.000340756,0.0001729259,0.00009241899,0.001757441,0.0000876519,0.001724837,0.0004897748,0.00105269,0.0006470014],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008821124,"about_ca_system_score_gemma":0.00006699176,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008352248,"about_ca_topic_score_gemma":0.002292545,"domain_scores_codex":[0.9967911,0.0003003918,0.000773722,0.0002968725,0.001280887,0.0005569948],"domain_scores_gemma":[0.9958501,0.0004159506,0.000484467,0.0003616607,0.002780184,0.0001075901],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.004003326,0.004152104,0.2731798,0.03058262,0.001339255,0.0000958752,0.01968523,0.0005507825,0.06627961,0.07546987,0.3967565,0.127905],"study_design_scores_gemma":[0.002463883,0.0001267564,0.1582357,0.0004965279,0.0001180984,0.00005643894,0.01614285,0.009525576,0.0001027181,0.00337669,0.8087074,0.000647358],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9381915,0.0002555998,0.0001586165,0.04796352,0.0002017148,0.0001631442,0.000003951988,0.00003660726,0.01302529],"genre_scores_gemma":[0.9800112,0.00008627872,0.0001185747,0.01799115,0.001219611,0.000005657293,0.00001476217,0.000035424,0.0005173248],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4119509,"threshold_uncertainty_score":0.9982512,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.115791978534311,"score_gpt":0.3722371683816726,"score_spread":0.2564451898473616,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}