{"id":"W2065364919","doi":"10.1016/j.jom.2006.07.004","title":"New service development competence in retail banking: Construct development and measurement validation","year":2006,"lang":"en","type":"article","venue":"Journal of Operations Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":407,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University","funders":"","keywords":"Operationalization; Competence (human resources); Benchmarking; Confirmatory factor analysis; Construct validity; Knowledge management; Psychology; Computer science; Marketing; Psychometrics; Service (business); Business; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02762357,0.0003281732,0.0004721865,0.002942418,0.001060166,0.001856291,0.0008125067,0.0004351672,0.001607567],"category_scores_gemma":[0.0536771,0.000344843,0.0008584334,0.002314088,0.001814393,0.001868617,0.002947572,0.00142351,0.000246602],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002738064,"about_ca_system_score_gemma":0.005031115,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004467718,"about_ca_topic_score_gemma":0.005562366,"domain_scores_codex":[0.9881323,0.00570767,0.001432126,0.000642014,0.003711575,0.0003742175],"domain_scores_gemma":[0.9368845,0.03476433,0.004737889,0.003631782,0.01794536,0.002036138],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"bench_or_experimental","study_design_scores_codex":[0.0002145614,0.001535704,0.8144128,0.0004415274,0.000148208,0.0001063532,0.0180673,0.002584174,0.002307474,0.007302168,0.001474858,0.1514048],"study_design_scores_gemma":[0.0001390477,0.001520951,0.9286327,0.0006849557,0.0001277105,0.0001703655,0.01878468,0.03112483,0.004938249,0.006190751,0.007606371,0.0000793776],"study_design_candidate":"bench_or_experimental","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9856933,0.0001002864,0.008633347,0.0002010685,0.00002377674,0.0008398191,0.000131088,0.00002107579,0.004356234],"genre_scores_gemma":[0.9844147,0.00008065388,0.0138952,0.00004267882,0.000007108159,0.001034692,0.0002069796,0.000009728163,0.0003082173],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02762357,"threshold_uncertainty_score":0.1460891,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04335880838017335,"score_gpt":0.233617898488191,"score_spread":0.1902590901080176,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}