{"id":"W2066900100","doi":"10.1108/02652321311315294","title":"A relational classification of online banking customers","year":2013,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université Laval; Université de Moncton; Université du Québec à Montréal","funders":"","keywords":"Polling; Originality; Marketing; Business; Customer relationship management; Descriptive statistics; Value (mathematics); Knowledge management; Computer science; Psychology; Statistics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001562591,0.0001076162,0.0001829895,0.0005138947,0.0000559728,0.0001236211,0.0004304781,0.00005809604,0.001598309],"category_scores_gemma":[0.0007286027,0.00009985985,0.0001486954,0.0002567036,0.00004308631,0.001582295,0.00009951599,0.0002268694,0.00006900343],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006509262,"about_ca_system_score_gemma":0.00004965841,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002104737,"about_ca_topic_score_gemma":0.00002437011,"domain_scores_codex":[0.9981373,0.0000452946,0.0008232809,0.0001152357,0.0007462569,0.0001326584],"domain_scores_gemma":[0.9964566,0.0003046866,0.00139809,0.00009425342,0.001731442,0.00001487818],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001128442,0.001109438,0.5955539,0.0005381641,0.0009596942,0.0000473761,0.0005886051,0.002439654,0.02511809,0.06166653,0.01934498,0.2915051],"study_design_scores_gemma":[0.000851929,0.000009928087,0.9518082,0.0004123597,0.00005411659,0.00003135207,0.0009691744,0.01506374,0.00004115736,0.00238741,0.02819473,0.0001759242],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9768667,0.00008969851,0.0005518728,0.005386334,0.001065598,0.00008448801,0.000003966775,0.00001818524,0.01593316],"genre_scores_gemma":[0.99586,0.00001350907,0.001309533,0.0008999799,0.001769517,0.000001977745,0.00002779584,0.00001394598,0.0001036822],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3562543,"threshold_uncertainty_score":0.9993144,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03480566550643607,"score_gpt":0.272305786411895,"score_spread":0.2375001209054589,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}