{"id":"W2068364214","doi":"10.3917/resg.091.0017","title":"Améliorer l'implication et la rétention des agents dans les centres d'appels : agir sur les pratiques de gestion","year":2012,"lang":"fr","type":"article","venue":"Recherches en Sciences de Gestion","topic":"Psychology of Social Influence","field":"Social Sciences","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université TÉLUQ; Université du Québec à Montréal","funders":"","keywords":"Humanities; Political science; Philosophy","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":{"n_in":0,"stratum":"french","weight":1554.46666666667,"opus":{"tier":"OUT","genre":"conceptual","about_ca":false,"confidence":"high","reason":"Management article on retaining call-centre agents; organizational practice."},"gpt":{"tier":"OUT","genre":"conceptual","about_ca":false,"confidence":"high","reason":"It discusses management practices in call centers rather than research practice."},"grok":{"tier":"OUT","genre":"empirical","about_ca":false,"confidence":"high","reason":"Management study of call-centre agent engagement and retention practices."}}}