{"id":"W206908678","doi":"10.17705/1thci.00031","title":"The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction","year":2011,"lang":"en","type":"article","venue":"AIS Transactions on Human-Computer Interaction","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"Brock University","funders":"Natural Sciences and Engineering Research Council of Canada","keywords":"Business; Customer retention; Ticket; Customer advocacy; Marketing; Customer satisfaction; Customer equity; Customer to customer; Revenue; Customer intelligence; Service (business); Service quality; Computer science; Finance","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001133656,0.0005047657,0.0003325501,0.001034495,0.0004946848,0.002039888,0.0004097631,0.0005382921,0.00708329],"category_scores_gemma":[0.00696469,0.0001813991,0.0004748552,0.00144284,0.0007121463,0.001070153,0.001139371,0.0008306713,0.0005793582],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005405093,"about_ca_system_score_gemma":0.001101082,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006742118,"about_ca_topic_score_gemma":0.004795428,"domain_scores_codex":[0.9986969,0.0006509234,0.00005775539,0.0001200827,0.00021222,0.0002621357],"domain_scores_gemma":[0.9859267,0.008412674,0.002200819,0.0003880123,0.001176802,0.001894984],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004589221,0.001022724,0.9584158,0.00009725359,0.0003484946,0.0003407973,0.001220262,0.001077471,0.001459665,0.00259583,0.0005482441,0.03241449],"study_design_scores_gemma":[0.00001917928,0.0003585935,0.9926391,0.0000380265,0.000181638,0.00008775694,0.001848735,0.002537753,0.0006389183,0.0009161124,0.0007186148,0.00001575149],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9918299,0.0002123016,0.0004209341,0.0002873271,0.000008921531,0.00001821383,0.0001149322,0.00001025223,0.007097369],"genre_scores_gemma":[0.9992786,0.00007798183,0.0001439793,0.00003037581,0.000008882178,0.000005886644,0.0000608843,0.000002888572,0.0003904893],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00708329,"threshold_uncertainty_score":0.02369601,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1240295505666669,"score_gpt":0.3515603360116512,"score_spread":0.2275307854449843,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}