{"id":"W206908678","doi":"10.17705/1thci.00031","title":"The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction","year":2011,"lang":"en","type":"article","venue":"AIS Transactions on Human-Computer Interaction","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"Brock University","funders":"Natural Sciences and Engineering Research Council of Canada","keywords":"Business; Customer retention; Ticket; Customer advocacy; Marketing; Customer satisfaction; Customer equity; Customer to customer; Revenue; Customer intelligence; Service (business); Service quality; Computer science; Finance","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009340938,0.0002021076,0.0002649502,0.0004119835,0.0005449227,0.00005630473,0.0003940533,0.0001127779,0.0001655813],"category_scores_gemma":[0.00001714808,0.0001129998,0.0001382972,0.0004227314,0.0001714957,0.0003571999,0.00002346104,0.0004573508,0.000117643],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005267897,"about_ca_system_score_gemma":0.000006403825,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001701695,"about_ca_topic_score_gemma":0.0002991327,"domain_scores_codex":[0.9979022,0.0002615184,0.0007080009,0.0003428397,0.0006075418,0.0001778662],"domain_scores_gemma":[0.9979978,0.0006908892,0.0004715704,0.0005688227,0.0002296366,0.00004123519],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0005647617,0.000229261,0.02827371,0.00003469438,0.0001801457,0.00000134849,0.002377356,0.0009739619,0.002149998,0.0005907942,0.0001654846,0.9644585],"study_design_scores_gemma":[0.001432028,0.001530614,0.9388268,0.0001933713,0.0002383076,0.00003320053,0.005710625,0.009182868,0.03909036,0.0001482517,0.003339094,0.000274473],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9948146,0.00002294564,0.003023199,0.0002873468,0.000755859,0.0003897228,0.00001458803,0.00006605231,0.0006256975],"genre_scores_gemma":[0.999212,0.00008978983,0.0002909243,0.0001077554,0.00003632823,0.00004707117,0.000005205789,0.00001449275,0.0001963846],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.964184,"threshold_uncertainty_score":0.4607998,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1240295505666669,"score_gpt":0.3515603360116512,"score_spread":0.2275307854449843,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}