{"id":"W2073486094","doi":"10.1016/j.jretconser.2013.07.005","title":"Building loyalty with online financial services customers: Is there a gender difference?","year":2013,"lang":"en","type":"article","venue":"Journal of Retailing and Consumer Services","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":123,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université de Moncton; Université Laval","funders":"","keywords":"Loyalty; Moderation; Context (archaeology); Business; Customer satisfaction; Quality (philosophy); Loyalty business model; Service quality; Marketing; Service (business); Advertising; Psychology; Social psychology; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002011908,0.0001402997,0.0003453561,0.0006298972,0.001063931,0.002668224,0.000442193,0.0009778286,0.01496429],"category_scores_gemma":[0.00729208,0.0002042795,0.0003614365,0.0007032473,0.001133037,0.002197156,0.0009821525,0.001157244,0.0009287829],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007056464,"about_ca_system_score_gemma":0.0008096683,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007951967,"about_ca_topic_score_gemma":0.01567142,"domain_scores_codex":[0.9988893,0.0002923217,0.00003878331,0.00008827262,0.0002565534,0.0004347764],"domain_scores_gemma":[0.9955687,0.00191163,0.000819135,0.0001382811,0.0005681311,0.0009940813],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008905499,0.001167318,0.8657042,0.00009777023,0.0001430016,0.0004727808,0.03090663,0.00005695615,0.001126033,0.004970348,0.004139706,0.09032472],"study_design_scores_gemma":[0.00004358096,0.0003916545,0.9136431,0.0001754545,0.0001208905,0.0004923639,0.07681029,0.0002256798,0.0004404977,0.002335339,0.005281619,0.00003943232],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.986459,0.0008784945,0.00009990201,0.002606584,0.00008937062,0.00000868846,0.00007931576,0.00000220847,0.009776501],"genre_scores_gemma":[0.9975169,0.0002400525,0.00004546786,0.0006106339,0.00003268752,0.000004977846,0.00002771854,0.000004083652,0.001517596],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01496429,"threshold_uncertainty_score":0.05006051,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01786026007100303,"score_gpt":0.2384984372646972,"score_spread":0.2206381771936942,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}