{"id":"W2073564594","doi":"10.1108/14684520810923935","title":"Web site design, trust, satisfaction and e‐loyalty: the Indian experience","year":2008,"lang":"en","type":"article","venue":"Online Information Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":162,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Loyalty; Web design; Vendor; Web analytics; The Internet; World Wide Web; Originality; Business; Marketing; Customer satisfaction; Computer science; Web development; Web intelligence; Qualitative research; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004425098,0.000123911,0.0001718473,0.00008658674,0.0003349154,0.0001155326,0.0001107968,0.00004283181,0.0003321554],"category_scores_gemma":[0.0001212074,0.00008547469,0.00004411298,0.0004481616,0.00005293547,0.003057692,0.00006721205,0.0001376064,0.0005918997],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001330569,"about_ca_system_score_gemma":0.00002726492,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004659963,"about_ca_topic_score_gemma":0.0001701385,"domain_scores_codex":[0.9991058,0.00002419502,0.0004233142,0.00008653216,0.0002201631,0.0001400533],"domain_scores_gemma":[0.9993172,0.00003562373,0.0002996548,0.000212591,0.0001206278,0.00001434766],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00005664099,0.0001057826,0.1362609,0.01445136,0.00005147862,0.00001145088,0.007083575,0.000158662,0.00002370943,0.003609018,0.08684129,0.7513462],"study_design_scores_gemma":[0.0002371015,0.000005756071,0.1047407,0.0004929395,0.00002907078,0.00002891896,0.0004829261,0.002818485,0.000001411223,0.00004541658,0.8909458,0.0001714412],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9640614,0.01180312,0.001094982,0.01708776,0.0003987782,0.001585692,0.00002636379,0.0002802347,0.003661653],"genre_scores_gemma":[0.858474,0.04170224,0.0005487778,0.09818199,0.0005619766,0.0001001892,0.000283549,0.00001448226,0.0001328165],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8041045,"threshold_uncertainty_score":0.7607871,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03765089553208541,"score_gpt":0.2726212951375799,"score_spread":0.2349703996054945,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}