{"id":"W2080579682","doi":"10.5430/bmr.v3n3p27","title":"A Literature Review on the Relationship Between Service Quality and Customer Loyalty","year":2014,"lang":"en","type":"review","venue":"Business and Management Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Loyalty business model; Service quality; Marketing; Loyalty; Customer retention; Service (business); Competition (biology); Customer advocacy; Quality (philosophy); Customer delight","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001307752,0.0006865524,0.000818284,0.005254632,0.0006011568,0.001954386,0.000781648,0.0009937164,0.005530314],"category_scores_gemma":[0.004170555,0.0003263374,0.0008394867,0.01015115,0.0005593136,0.001923012,0.0006817874,0.001059878,0.0007910809],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001185369,"about_ca_system_score_gemma":0.004772377,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006052879,"about_ca_topic_score_gemma":0.0108206,"domain_scores_codex":[0.9991786,0.0001940432,0.0001515498,0.00009879841,0.000323891,0.00005322034],"domain_scores_gemma":[0.9965104,0.002288572,0.000344796,0.00004406206,0.0007299478,0.00008222469],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"systematic_review","study_design_scores_codex":[0.00006290826,0.0001059018,0.003710977,0.069985,0.0002702794,0.0004864831,0.0008531784,0.0004759934,0.000569551,0.009045796,0.03368088,0.880753],"study_design_scores_gemma":[0.00002364289,0.0002045816,0.03273251,0.1194446,0.002189466,0.003858585,0.002790514,0.0005523276,0.0008266266,0.01113278,0.8261416,0.0001027818],"study_design_candidate":"systematic_review","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.0009794908,0.9942366,0.0003120288,0.001031781,0.0001777323,0.00001322815,0.00007545164,0.000006850418,0.003166783],"genre_scores_gemma":[0.005271211,0.9936671,0.0002949145,0.0002371027,0.0001032565,0.000009042397,0.0000558268,0.000001255175,0.0003603958],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.006052879,"threshold_uncertainty_score":0.0185008,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.3062652584187747,"score_gpt":0.4383572725662732,"score_spread":0.1320920141474985,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}