{"id":"W2081291883","doi":"10.1108/02652321111117502","title":"Bank service quality: comparing Canadian and Tunisian customer perceptions","year":2011,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":187,"is_retracted":false,"has_abstract":true,"ca_institutions":"Saint Mary's University; Université Laval","funders":"","keywords":"SERVQUAL; Service quality; Marketing; Customer satisfaction; Business; Empathy; Loyalty; Confirmatory factor analysis; Quality (philosophy); Service (business); Originality; Sample (material); Loyalty business model; Reliability (semiconductor); Psychology; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009710121,0.0001810669,0.0002207465,0.001076679,0.002266147,0.00156266,0.000320682,0.0002688707,0.004115312],"category_scores_gemma":[0.002393849,0.0001020496,0.0002595014,0.00274259,0.000834281,0.0005111624,0.0006523771,0.0004258334,0.0002291429],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.009671956,"about_ca_system_score_gemma":0.008770984,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9213404,"about_ca_topic_score_gemma":0.9322333,"domain_scores_codex":[0.9993479,0.00007233153,0.00003441403,0.00005666916,0.0002620173,0.0002267168],"domain_scores_gemma":[0.9985701,0.0001557503,0.0002380728,0.00003136063,0.0007492025,0.0002554221],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00038987,0.000111747,0.9244466,0.0001974637,0.00005461256,0.0003182207,0.02032677,0.0001397315,0.001094772,0.001041671,0.003307787,0.04857083],"study_design_scores_gemma":[0.000009215844,0.00007760552,0.9652447,0.00006447051,0.00002838856,0.0001836132,0.02943894,0.0002765436,0.0002896994,0.00005229129,0.004311766,0.00002278545],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9956195,0.0002691869,0.00005845753,0.0003231635,0.000007735554,0.00001174505,0.0003017926,0.000003493544,0.003405034],"genre_scores_gemma":[0.9984187,0.0002918448,0.0001221963,0.0001202249,0.000004262879,0.000008436477,0.0002174572,0.000002893122,0.0008139553],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.07865959,"threshold_uncertainty_score":0.1582456,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05350193612817049,"score_gpt":0.2796480124234286,"score_spread":0.2261460762952581,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}