{"id":"W2082339105","doi":"10.12927/hcq.2012.23193","title":"Understanding the Patients' Perspective of Emotional Support to Significantly Improve Overall Patient Satisfaction","year":2012,"lang":"en","type":"article","venue":"Healthcare Quarterly","topic":"Patient Satisfaction in Healthcare","field":"Health Professions","cited_by":33,"is_retracted":false,"has_abstract":true,"ca_institutions":"Holland Bloorview Kids Rehabilitation Hospital","funders":"","keywords":"Emotional support; Typology; Perspective (graphical); Patient satisfaction; Psychology; Quality (philosophy); Health care; Dimension (graph theory); Customer satisfaction; Social support; Applied psychology; Nursing; Social psychology; Medicine; Business; Marketing; Political science; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","sts"],"consensus_categories":[],"category_scores_codex":[0.0007613681,0.0003179134,0.0004336986,0.0002780703,0.001304705,0.00001095193,0.0001546163,0.0002949816,0.0006178241],"category_scores_gemma":[0.0002078325,0.0002564198,0.0001412926,0.000409576,0.00008879856,0.0004630386,0.00004816475,0.0009515328,0.0003890474],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003482965,"about_ca_system_score_gemma":0.0007646062,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007583741,"about_ca_topic_score_gemma":0.00171844,"domain_scores_codex":[0.9946722,0.001360457,0.001327005,0.0004681475,0.0009696456,0.001202557],"domain_scores_gemma":[0.9960293,0.0008079542,0.0008376785,0.0006079265,0.001074454,0.0006427005],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002015615,0.0000797231,0.84109,0.0003230785,0.00003743947,4.843113e-7,0.09425713,0.000005521355,0.00010718,0.05289805,0.004457928,0.006541912],"study_design_scores_gemma":[0.0006657458,0.002409037,0.898472,0.0001768102,0.00001931672,0.000001637972,0.09312171,0.00001172759,0.00001960127,0.004103406,0.0007453077,0.0002537801],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9717642,0.00007863828,0.003393748,0.01039942,0.006745927,0.004369244,0.0006857574,0.0001601331,0.002402957],"genre_scores_gemma":[0.9957943,0.000008384512,0.0002616384,0.00279084,0.0005375479,0.0004074707,0.00005438819,0.00005680279,0.00008864456],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05738193,"threshold_uncertainty_score":0.9999955,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1023477700421294,"score_gpt":0.3908802724770933,"score_spread":0.2885325024349639,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}