{"id":"W2083290863","doi":"10.5539/ibr.v5n1p98","title":"How do Service Encounters Impact on Relationship Benefits","year":2011,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service (business); Affect (linguistics); Interpersonal communication; Business; Interpersonal relationship; Test (biology); Psychology; Marketing; Social psychology; Communication","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002482995,0.0002468487,0.0004843978,0.001061562,0.0009340638,0.003817632,0.0004187757,0.000988313,0.01169781],"category_scores_gemma":[0.03119719,0.0002166981,0.0006653126,0.0009937742,0.0009565254,0.002142097,0.001969679,0.001550736,0.001030389],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00112819,"about_ca_system_score_gemma":0.0009509954,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002846528,"about_ca_topic_score_gemma":0.003317223,"domain_scores_codex":[0.9959276,0.001900446,0.0001767226,0.0002340118,0.0009611087,0.0008000834],"domain_scores_gemma":[0.9711227,0.01834671,0.004484312,0.0007346721,0.00132112,0.003990389],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001689694,0.0023378,0.8804786,0.0002108045,0.0004102311,0.0007380928,0.006656514,0.001256105,0.001409573,0.008154032,0.001199921,0.09545862],"study_design_scores_gemma":[0.00006555515,0.0005625486,0.9847643,0.00004551113,0.0001455091,0.0002547885,0.00686961,0.001199345,0.0003539821,0.004074433,0.001640732,0.00002384111],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9872751,0.0003654536,0.0002750143,0.0007406572,0.00001516147,0.00002521368,0.00006424247,0.00001035908,0.01122869],"genre_scores_gemma":[0.9992664,0.000110029,0.00005950655,0.00003835099,0.000009885889,0.00000522259,0.00003274326,0.000004178434,0.0004736008],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01169781,"threshold_uncertainty_score":0.03913301,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1893433849329147,"score_gpt":0.3671801000854433,"score_spread":0.1778367151525286,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}