{"id":"W2084143549","doi":"10.1177/001088040004100124","title":"Creating Visible Customer Value","year":2000,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":133,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"","keywords":"Reputation; Value (mathematics); Business; Marketing; Service (business); Advertising; Space (punctuation); Pleasure; Computer science; Psychology; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002847626,0.0004851142,0.0003200687,0.001531315,0.002451072,0.01444525,0.001056377,0.002283683,0.03293313],"category_scores_gemma":[0.009877561,0.0003021899,0.0004748429,0.001485046,0.002419568,0.007373995,0.009794419,0.00263257,0.007881675],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002504452,"about_ca_system_score_gemma":0.003405655,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00130228,"about_ca_topic_score_gemma":0.002058122,"domain_scores_codex":[0.9962288,0.001223805,0.00009364255,0.0003097514,0.001480568,0.0006634203],"domain_scores_gemma":[0.9953207,0.0009182874,0.0003556445,0.0005608728,0.001199127,0.001645447],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00008846258,0.0004072955,0.01594203,0.0003044144,0.00007471116,0.001034491,0.01172983,0.0005784138,0.003474993,0.3690307,0.1484967,0.4488379],"study_design_scores_gemma":[0.00005084384,0.0002386862,0.0120605,0.0005306497,0.00005583406,0.001042396,0.01690625,0.001882081,0.002085732,0.1485595,0.8164772,0.0001103004],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.05572495,0.001337106,0.01525499,0.01853254,0.0007536646,0.0002755833,0.0002184447,0.0002737293,0.9076288],"genre_scores_gemma":[0.8659124,0.002109062,0.01619539,0.006022388,0.0008062101,0.0002104935,0.000564298,0.0002188719,0.1079608],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.03293313,"threshold_uncertainty_score":0.1101723,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01929458200155533,"score_gpt":0.241817162036891,"score_spread":0.2225225800353356,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}