{"id":"W2084837051","doi":"10.1108/13683040110411269","title":"Supervision and service quality","year":2001,"lang":"en","type":"article","venue":"Measuring Business Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University","funders":"","keywords":"LISREL; Service quality; Quality (philosophy); Business; Service (business); Job satisfaction; Marketing; Psychology; Structural equation modeling; Computer science; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001028057,0.0002582979,0.000290065,0.0001879603,0.0004122173,0.0003685389,0.0003714682,0.00009803245,0.0002859662],"category_scores_gemma":[0.0001692665,0.0002487927,0.00004224697,0.0013681,0.00005979475,0.001482675,0.0003491109,0.0001668786,0.0004944666],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002320097,"about_ca_system_score_gemma":0.00002199838,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01090332,"about_ca_topic_score_gemma":0.001098794,"domain_scores_codex":[0.9981999,0.00002968992,0.0003816977,0.0005047664,0.0004824052,0.0004015672],"domain_scores_gemma":[0.9986774,0.00006887677,0.0001588823,0.0004601876,0.0006042073,0.00003039505],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0006310196,0.0007905822,0.8724725,0.008165623,0.0000717005,0.0001443356,0.001240884,0.000933397,0.013484,0.01658281,0.001418638,0.08406447],"study_design_scores_gemma":[0.0007739053,0.000003321149,0.8947426,0.0002946119,0.00004000745,0.00001867251,0.0005126158,0.001997901,0.00006778345,0.00188663,0.0990443,0.0006176666],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9796822,0.0004554198,0.0005915215,0.008665358,0.0004341464,0.0001724613,0.000001090946,0.0003009025,0.009696893],"genre_scores_gemma":[0.9929293,0.0001468539,0.000107101,0.005679931,0.0007970835,0.00001416711,0.00001172212,0.00003143049,0.0002824134],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.09762567,"threshold_uncertainty_score":0.9999964,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07758431524785946,"score_gpt":0.2612341544233417,"score_spread":0.1836498391754822,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}