{"id":"W2084837051","doi":"10.1108/13683040110411269","title":"Supervision and service quality","year":2001,"lang":"en","type":"article","venue":"Measuring Business Excellence","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University","funders":"","keywords":"LISREL; Service quality; Quality (philosophy); Business; Service (business); Job satisfaction; Marketing; Psychology; Structural equation modeling; Computer science; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00224762,0.000139412,0.000294384,0.00104375,0.0008613783,0.001555342,0.0002860978,0.0003589946,0.006387147],"category_scores_gemma":[0.01880069,0.00008989073,0.0002625761,0.001345284,0.001015247,0.0006453278,0.0009912305,0.0006930729,0.0003286911],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002122262,"about_ca_system_score_gemma":0.002405989,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01439446,"about_ca_topic_score_gemma":0.01347298,"domain_scores_codex":[0.9966989,0.001215521,0.000250833,0.0001830977,0.001142433,0.0005092458],"domain_scores_gemma":[0.9702912,0.007882771,0.01134867,0.0006343789,0.004880843,0.004962146],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000218086,0.0002921128,0.891601,0.0002083491,0.000149812,0.0001889187,0.002435857,0.001172762,0.0004237548,0.006419165,0.002680717,0.09420944],"study_design_scores_gemma":[0.00002926322,0.0002687459,0.9828157,0.0001337906,0.00003952307,0.0003598234,0.001948671,0.001064352,0.000164416,0.002735131,0.01042078,0.00001993579],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9569367,0.00269753,0.002098761,0.003145606,0.00007420155,0.00004994915,0.0003326047,0.00004498427,0.03461974],"genre_scores_gemma":[0.9983955,0.0003437879,0.0002653629,0.00007499396,0.00003834969,0.000007621611,0.00009255212,0.000004602268,0.0007772619],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01439446,"threshold_uncertainty_score":0.02862138,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07758431524785946,"score_gpt":0.2612341544233417,"score_spread":0.1836498391754822,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}