{"id":"W2090888740","doi":"10.1108/08876040410542290","title":"A marketing‐relevant framework for understanding service worker productivity","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Saskatchewan","funders":"","keywords":"Productivity; Business; Marketing; Service (business); Multidisciplinary approach; Task (project management); Services marketing; Tertiary sector of the economy; Knowledge management; Process management; Computer science; Economics; Management; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004994053,0.001581839,0.0006846123,0.006682316,0.002165883,0.008303412,0.002183431,0.002685767,0.006138014],"category_scores_gemma":[0.007449751,0.0003256419,0.00104475,0.004453797,0.008013135,0.008379495,0.002509255,0.002937795,0.0009693931],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005428658,"about_ca_system_score_gemma":0.003785348,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006124453,"about_ca_topic_score_gemma":0.002706254,"domain_scores_codex":[0.9980351,0.0009255608,0.0001110718,0.0002062031,0.0004321541,0.0002898513],"domain_scores_gemma":[0.9969686,0.001928691,0.0003684921,0.0001203814,0.0003874391,0.0002263581],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.000007754223,0.00004897372,0.0009600515,0.0001059225,0.000009732581,0.00006794039,0.00240824,0.001810704,0.0001718665,0.9761944,0.001920774,0.01629365],"study_design_scores_gemma":[0.00001041076,0.00004020243,0.002522473,0.0002618117,0.00001307531,0.0001120258,0.003343784,0.005061992,0.0001530194,0.9368712,0.05158162,0.00002838008],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.04503558,0.01997743,0.6058196,0.0585657,0.001042336,0.000396064,0.0006075712,0.0003219421,0.2682339],"genre_scores_gemma":[0.8597008,0.0111262,0.1132787,0.00265324,0.00159354,0.0007823249,0.0002556317,0.00007473626,0.01053481],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008303412,"threshold_uncertainty_score":0.03938782,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03656796712445188,"score_gpt":0.268790274342274,"score_spread":0.2322223072178221,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}