{"id":"W2091741834","doi":"10.1111/j.1559-1816.2002.tb00261.x","title":"Perceived Control and Consumer Attribution for the Service Encounter","year":2002,"lang":"en","type":"article","venue":"Journal of Applied Social Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal","funders":"","keywords":"Attribution; Antecedent (behavioral psychology); Psychology; Social psychology; Perceived control; Control (management); Service (business); Consumer behaviour; Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005898795,0.000101137,0.0002325414,0.00007070982,0.0003167843,0.00008209307,0.000180519,0.0001160907,0.0002443509],"category_scores_gemma":[0.00001410387,0.00007310242,0.00008420698,0.0001502311,0.00008336852,0.000190111,0.00002003191,0.0002071563,0.00006563942],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001334073,"about_ca_system_score_gemma":0.000004767403,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00002553088,"about_ca_topic_score_gemma":0.00006168777,"domain_scores_codex":[0.9992434,0.00001288053,0.0003168595,0.0001111221,0.0001325823,0.0001831821],"domain_scores_gemma":[0.9991269,0.0001280867,0.000385236,0.00007699229,0.0002720825,0.00001077701],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.006888416,0.001397516,0.008490697,0.0009207527,0.001930745,0.00002402399,0.01337359,0.00007061907,0.02101064,0.2025597,0.569751,0.1735823],"study_design_scores_gemma":[0.007500452,0.00003804726,0.1256419,0.00001343756,0.0004521852,0.0000200668,0.002225342,0.001241497,0.000003098046,0.01011132,0.8525077,0.0002449737],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8425161,0.0006772673,0.006190327,0.1327166,0.001790392,0.0008100737,0.00001641822,0.00004354701,0.01523928],"genre_scores_gemma":[0.951538,0.00003694753,0.00003545908,0.04609185,0.002249086,0.00001101229,0.000001897043,0.00001053448,0.00002522327],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2827567,"threshold_uncertainty_score":0.298103,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04726200404137389,"score_gpt":0.3016319459026837,"score_spread":0.2543699418613098,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}