{"id":"W2093131144","doi":"10.1111/1471-0374.00032","title":"Calling capital: call centre strategies in New Brunswick and New Zealand","year":2002,"lang":"en","type":"article","venue":"Global Networks","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":22,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Call centre; Agency (philosophy); Government (linguistics); Incentive; Private sector; Globalization; Business; Public sector; Wage; Economic growth; Public administration; Labour economics; Economy; Economics; Political science; Market economy; Sociology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002363706,0.0003953028,0.0003147658,0.001678245,0.01075988,0.008038076,0.001451198,0.001443014,0.009980333],"category_scores_gemma":[0.004554769,0.0003473024,0.0002383019,0.002702809,0.007842951,0.003055364,0.005954458,0.0016689,0.0006558688],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.05086648,"about_ca_system_score_gemma":0.06566133,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9201366,"about_ca_topic_score_gemma":0.9642838,"domain_scores_codex":[0.9968008,0.0003435273,0.0000958461,0.0002707947,0.0006600647,0.001828863],"domain_scores_gemma":[0.997395,0.0003542934,0.0002733775,0.0001055639,0.0004756431,0.001396097],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0006446346,0.0002122033,0.06987077,0.0005479379,0.00004438737,0.005033617,0.6190373,0.0006217232,0.006524484,0.0842638,0.01906304,0.1941361],"study_design_scores_gemma":[0.00008388179,0.0001141669,0.183851,0.0003086034,0.00003802309,0.0006559818,0.5403378,0.0003770458,0.0007166436,0.002845655,0.2705161,0.0001552654],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7488101,0.002088389,0.00083434,0.009923087,0.0001595115,0.0003390755,0.0001428117,0.00005661884,0.237646],"genre_scores_gemma":[0.9510748,0.001339041,0.0006375079,0.0008559288,0.00001835808,0.00009837742,0.00007751334,0.00005096263,0.04584753],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.07986343,"threshold_uncertainty_score":0.3690639,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02499980838827672,"score_gpt":0.2923456384025242,"score_spread":0.2673458300142475,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}