{"id":"W2095495719","doi":"10.1177/1094670511425698","title":"Customer Delight","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":141,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Conceptualization; Marketing; Value (mathematics); Business; Customer satisfaction; Psychology; Metric (unit); Service (business); Mathematics; Statistics; Computer science; Artificial intelligence","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.004084141,0.0001215174,0.0002424036,0.000869816,0.0002167817,0.0001786775,0.0008523306,0.00009569636,0.002248795],"category_scores_gemma":[0.0001069296,0.0000958674,0.0001108255,0.001770152,0.00005129398,0.001650718,0.0002848741,0.0007215216,0.003564431],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004624026,"about_ca_system_score_gemma":0.00009175254,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002867327,"about_ca_topic_score_gemma":0.000688533,"domain_scores_codex":[0.9977177,0.00006236637,0.0005099195,0.0001479263,0.00109142,0.0004706511],"domain_scores_gemma":[0.9964207,0.00008570936,0.0002939618,0.0002779271,0.002872003,0.00004973513],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.005742314,0.006375754,0.1328461,0.009874241,0.001353728,0.002747005,0.01955259,0.0001109614,0.02022443,0.3473846,0.3634195,0.09036878],"study_design_scores_gemma":[0.001881926,0.0001059616,0.07449859,0.0003831269,0.0001160833,0.0001064295,0.008594483,0.0005885233,0.001218478,0.02172827,0.8902725,0.0005056363],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8103549,0.0004166928,0.00004189392,0.009355711,0.0006020763,0.0001647994,9.059945e-7,0.00003818007,0.1790248],"genre_scores_gemma":[0.9909062,0.00004471986,0.0003114936,0.006161181,0.002197475,0.000003153126,0.000001533564,0.00002876943,0.0003454654],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.526853,"threshold_uncertainty_score":0.9986633,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2171274149455703,"score_gpt":0.3592149290088739,"score_spread":0.1420875140633035,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}