{"id":"W2095495719","doi":"10.1177/1094670511425698","title":"Customer Delight","year":2011,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":141,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Conceptualization; Marketing; Value (mathematics); Business; Customer satisfaction; Psychology; Metric (unit); Service (business); Mathematics; Statistics; Computer science; Artificial intelligence","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0025629,0.000330939,0.0003200028,0.001086906,0.0009086845,0.003553503,0.0004811385,0.0006946499,0.01456698],"category_scores_gemma":[0.01241657,0.0001109649,0.0004204161,0.001546677,0.001024475,0.002068558,0.001544079,0.001580923,0.002259687],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001752493,"about_ca_system_score_gemma":0.0009913722,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004821705,"about_ca_topic_score_gemma":0.005727661,"domain_scores_codex":[0.9968035,0.0007850401,0.0001451129,0.0003270469,0.001672184,0.0002671729],"domain_scores_gemma":[0.988064,0.003783334,0.001806939,0.0008830683,0.004506059,0.0009565539],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0004357475,0.0005002858,0.3868569,0.0004723129,0.0002284786,0.000237415,0.005280893,0.00229895,0.002569378,0.04642265,0.0384621,0.5162349],"study_design_scores_gemma":[0.00002835902,0.001092084,0.7860097,0.0003607498,0.0001243646,0.001088609,0.01917758,0.007143517,0.003192721,0.02574104,0.1558101,0.0002310891],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.626804,0.002188154,0.01703985,0.01035166,0.0004615571,0.0003478531,0.001814198,0.0003535445,0.3406393],"genre_scores_gemma":[0.9886129,0.0003681776,0.00119364,0.001033757,0.000078679,0.00004531848,0.0003324381,0.00002295904,0.008312062],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01456698,"threshold_uncertainty_score":0.04873145,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2171274149455703,"score_gpt":0.3592149290088739,"score_spread":0.1420875140633035,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}