{"id":"W2098815762","doi":"10.5267/j.msl.2013.05.020","title":"An empirical investigation on factors influencing on customer loyalty: A case study of Shahrvand food chain in Tehran","year":2013,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Chain (unit); Loyalty business model; Loyalty; Empirical research; Advertising; Statistics; Service quality; Mathematics; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001321769,0.00028377,0.00025475,0.001237009,0.003055864,0.001177504,0.0009087849,0.001041215,0.001976844],"category_scores_gemma":[0.001783406,0.0002968818,0.000386334,0.001613841,0.001133178,0.001014116,0.0008566084,0.0008557204,0.0002189536],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001991973,"about_ca_system_score_gemma":0.001983316,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02330545,"about_ca_topic_score_gemma":0.05041554,"domain_scores_codex":[0.9993281,0.0002082735,0.0000267488,0.0000666722,0.0001389382,0.000231202],"domain_scores_gemma":[0.9985061,0.000700407,0.0002496783,0.00006426618,0.0002768889,0.000202576],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002194394,0.002362174,0.7824823,0.0003617223,0.0000654492,0.02336818,0.1429136,0.0007329113,0.004866785,0.001542483,0.001076516,0.04000844],"study_design_scores_gemma":[0.00002301777,0.001165173,0.5296161,0.00009297568,0.00006457198,0.003125241,0.458517,0.00178566,0.001311932,0.0002382948,0.004018262,0.00004175606],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9994649,0.0000320131,0.00005668418,0.00004469848,0.000001578468,0.000009717221,0.0000101362,9.073062e-7,0.0003794074],"genre_scores_gemma":[0.9990035,0.0001435314,0.0002489937,0.00003163372,0.000003173049,0.000008520917,0.00003173756,0.00000137036,0.0005275431],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02330545,"threshold_uncertainty_score":0.04633957,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0511601718296501,"score_gpt":0.287538419615334,"score_spread":0.2363782477856839,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}