{"id":"W2099006797","doi":"10.5267/j.msl.2014.7.022","title":"A study on the effect of product quality on behavioral and attitudinal loyalty: A case study of SME companies","year":2014,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Likert scale; Structural equation modeling; Loyalty; Cronbach's alpha; Quality (philosophy); Product (mathematics); Scale (ratio); Psychology; Marketing; Business; Social psychology; Mathematics; Statistics; Geography; Developmental psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005002391,0.0002119109,0.0003370479,0.0003729773,0.0004466103,0.0001974721,0.0005419877,0.00001110374,0.00001127702],"category_scores_gemma":[0.00005610551,0.0001383864,0.00004692984,0.0009592671,0.0003922654,0.0003773723,0.00045228,0.0001358967,0.00001459895],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002382557,"about_ca_system_score_gemma":0.000001793735,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003865539,"about_ca_topic_score_gemma":0.0005183077,"domain_scores_codex":[0.9976858,0.0001866721,0.0003815375,0.0005571386,0.0009067153,0.0002821128],"domain_scores_gemma":[0.9987682,0.0001483615,0.000319053,0.0007114757,0.00003756994,0.00001530974],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002264003,0.002632422,0.9846231,0.0005624321,0.00007999606,0.0001585219,0.003196133,0.0003712836,0.00034712,0.003810329,0.000313146,0.003679106],"study_design_scores_gemma":[0.001989213,0.001725269,0.966858,0.00007422471,0.0002925086,0.000004526183,0.02814817,0.0002797222,0.0001370284,0.00001994065,0.0001937484,0.0002776809],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9955299,0.000001902367,0.000009655395,0.001837069,0.000174403,0.001656704,7.339714e-7,0.00003649245,0.0007531636],"genre_scores_gemma":[0.9983899,1.107073e-7,0.000006595888,0.001434183,0.00008543173,0.00005935999,5.93731e-7,0.000008898908,0.0000149154],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02495204,"threshold_uncertainty_score":0.5843565,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0606474872581568,"score_gpt":0.3301735319259186,"score_spread":0.2695260446677619,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}