{"id":"W2100189818","doi":"10.17705/1jais.00180","title":"A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study","year":2008,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":113,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of British Columbia; Memorial University of Newfoundland","funders":"","keywords":"Distrust; Context (archaeology); Variance (accounting); Process tracing; Process (computing); Process theory; Causality (physics); Psychology; Social psychology; Computer science; Knowledge management; Business; Marketing; Political science; Work in process","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01547238,0.0006576405,0.0004922046,0.003426424,0.002460703,0.005866959,0.001400924,0.002734096,0.003388268],"category_scores_gemma":[0.04460297,0.0007926539,0.001454046,0.001968891,0.005631141,0.01253429,0.003386813,0.003258927,0.0004364852],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00501904,"about_ca_system_score_gemma":0.003776409,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006707868,"about_ca_topic_score_gemma":0.002719409,"domain_scores_codex":[0.9886498,0.008298876,0.0004476662,0.0008854177,0.001224811,0.0004934281],"domain_scores_gemma":[0.9189113,0.06690247,0.005455621,0.003613007,0.004002739,0.001114902],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0008858184,0.003262617,0.1498539,0.0007668604,0.000205045,0.001421847,0.2633658,0.00734365,0.0037288,0.4896353,0.0006934843,0.07883687],"study_design_scores_gemma":[0.0009063037,0.002597088,0.1337244,0.00128047,0.0007620286,0.002597775,0.1664946,0.2725873,0.008896905,0.3880889,0.02167366,0.000390586],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8430665,0.0006285878,0.1265949,0.002104752,0.00002960858,0.001104716,0.00006855519,0.00007787748,0.02632439],"genre_scores_gemma":[0.9841369,0.0002174484,0.01425751,0.00009955627,0.00001167489,0.000307173,0.00002675297,0.0000128209,0.0009299745],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01547238,"threshold_uncertainty_score":0.08182675,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03212400893572174,"score_gpt":0.301320787516711,"score_spread":0.2691967785809892,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}