{"id":"W2102417202","doi":"10.5539/ijms.v2n2p57","title":"The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":344,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Loyalty business model; Customer satisfaction; SERVQUAL; Competition (biology); Loyalty; Quality (philosophy); Service (business); Customer retention","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0412795631837807,"score_gpt":0.3720973250905596,"score_spread":0.3308177619067789,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}