{"id":"W2105420656","doi":"10.1016/j.im.2006.03.004","title":"B2C web site quality and emotions during online shopping episodes: An empirical study","year":2006,"lang":"en","type":"article","venue":"Information & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":214,"is_retracted":false,"has_abstract":false,"ca_institutions":"HEC Montréal; Université de Sherbrooke","funders":"","keywords":"Pride; Situational ethics; Operationalization; Psychology; Quality (philosophy); Cognition; Advertising; Social psychology; Web site; Applied psychology; The Internet; World Wide Web; Computer science; Business; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008230739,0.0003142297,0.0005201485,0.0007452744,0.00129924,0.002108297,0.0004125204,0.001059018,0.00289347],"category_scores_gemma":[0.006320063,0.0004763599,0.0004088974,0.0009016,0.0006479698,0.0009609739,0.0008114402,0.001633283,0.0005962075],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006995678,"about_ca_system_score_gemma":0.0004309688,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007599001,"about_ca_topic_score_gemma":0.0150282,"domain_scores_codex":[0.9994456,0.0001964514,0.00003577321,0.00006897347,0.0001409855,0.000112208],"domain_scores_gemma":[0.9935172,0.002593633,0.001650828,0.0002974782,0.0005691715,0.001371646],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001889381,0.008288221,0.9388316,0.0001158715,0.0002398172,0.0005374285,0.02772571,0.0002593164,0.007261307,0.0002359801,0.0007641193,0.01385105],"study_design_scores_gemma":[0.00003549136,0.0004162192,0.9887847,0.000008840676,0.00004696016,0.0001508129,0.009570183,0.0003692407,0.0002404292,0.00005994399,0.0002954353,0.00002179953],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9993258,0.00001977247,0.0000304875,0.000017135,0.00000212024,0.000015448,0.00003556435,0.000001167611,0.0005526313],"genre_scores_gemma":[0.9988635,0.00005483806,0.0001575526,0.00008861253,0.00001036707,0.00006610589,0.0001562475,0.000004493434,0.0005983753],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007599001,"threshold_uncertainty_score":0.01510954,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04057959434374366,"score_gpt":0.3147729108586361,"score_spread":0.2741933165148924,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}