{"id":"W2108646196","doi":"10.1348/096317903769647229","title":"Development and validation of the Emotional Labour Scale","year":2003,"lang":"en","type":"article","venue":"Journal of Occupational and Organizational Psychology","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":1229,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Manitoba; University of Regina","funders":"","keywords":"Psychology; Discriminant validity; Confirmatory factor analysis; Internal consistency; Scale (ratio); Convergent validity; Test validity; Psychometrics; Social psychology; Developmental psychology; Clinical psychology; Structural equation modeling; Statistics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03803434823833059,"score_gpt":0.3695240868938055,"score_spread":0.3314897386554749,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}