{"id":"W2110930378","doi":"10.1037/a0031666","title":"Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.","year":2013,"lang":"en","type":"review","venue":"Journal of Applied Psychology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":378,"is_retracted":false,"has_abstract":true,"ca_institutions":"McMaster University","funders":"","keywords":"Service (business); Service quality; Service guarantee; Psychology; Service delivery framework; Meta-analysis; Business; Service design; Marketing; Environmental resource management; Economics; Medicine","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02357691,0.00164166,0.007108413,0.01024383,0.0006672242,0.003971938,0.002493509,0.001697199,0.003082711],"category_scores_gemma":[0.08173709,0.001424137,0.01235976,0.01155399,0.001023293,0.003282083,0.002107038,0.002087372,0.0003070383],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002768025,"about_ca_system_score_gemma":0.009278229,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007317241,"about_ca_topic_score_gemma":0.01809435,"domain_scores_codex":[0.9874723,0.0060306,0.00330193,0.001222873,0.001773372,0.0001989249],"domain_scores_gemma":[0.9175953,0.06580605,0.01018082,0.00188928,0.003939033,0.0005894742],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"systematic_review","study_design_gemma":"meta_analysis","study_design_scores_codex":[0.0005340283,0.00006146854,0.008855684,0.661014,0.1606462,0.0001937691,0.0005767844,0.0004756569,0.000183491,0.001335348,0.003305823,0.1628178],"study_design_scores_gemma":[0.0003039005,0.0003707859,0.01531104,0.3527376,0.5961074,0.0004966346,0.0004773397,0.0003521962,0.0004145443,0.00349247,0.02985443,0.00008159274],"study_design_candidate":"meta_analysis","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.0006684063,0.9985037,0.0002513644,0.0002262432,0.00004781975,0.0000376784,0.000133919,0.000005479564,0.0001253775],"genre_scores_gemma":[0.02707437,0.970462,0.001320747,0.0004727572,0.00009480244,0.0002044168,0.0002974763,0.00001150409,0.00006192597],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.02357691,"threshold_uncertainty_score":0.1246881,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1611612288024148,"score_gpt":0.3762658776815987,"score_spread":0.215104648879184,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}