{"id":"W2113531783","doi":"10.1177/1094670505279699","title":"Service Customization Through Employee Adaptiveness","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":421,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Personalization; Service (business); Context (archaeology); Business; Interpersonal communication; Psychology; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003904078,0.0001985764,0.0003677984,0.0006071778,0.0003888436,0.0004413291,0.0009910727,0.0001543222,0.0008138941],"category_scores_gemma":[0.0001454993,0.0001733464,0.000115739,0.003188793,0.0000419508,0.00444077,0.0003678019,0.0008501314,0.00175799],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001613596,"about_ca_system_score_gemma":0.0001895919,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003898549,"about_ca_topic_score_gemma":0.005788662,"domain_scores_codex":[0.9967269,0.0001371182,0.0007355979,0.000247167,0.001565779,0.000587435],"domain_scores_gemma":[0.993721,0.000220855,0.0004550467,0.0003595026,0.005194766,0.00004880737],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.01243725,0.00849482,0.12487,0.02445255,0.002225638,0.0008424739,0.03347498,0.09896652,0.03157949,0.1026809,0.3505329,0.2094426],"study_design_scores_gemma":[0.003019718,0.00007589565,0.03026675,0.0006349484,0.000121195,0.00006541271,0.009958738,0.009630116,0.0006419621,0.004679278,0.940353,0.0005529986],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9124303,0.0006027265,0.0004286776,0.07219154,0.0004009473,0.0002951456,0.000002859723,0.0000660521,0.01358175],"genre_scores_gemma":[0.9695634,0.000107271,0.0009513121,0.02236724,0.006710217,0.000008949469,0.00001336799,0.00006135521,0.0002168671],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5898201,"threshold_uncertainty_score":0.9990193,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1466171749370161,"score_gpt":0.3755551669309919,"score_spread":0.2289379919939758,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}