{"id":"W2113531783","doi":"10.1177/1094670505279699","title":"Service Customization Through Employee Adaptiveness","year":2005,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":421,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Marketing; Personalization; Service (business); Context (archaeology); Business; Interpersonal communication; Psychology; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001508073,0.0001921821,0.0001270802,0.0006513151,0.0004573469,0.001189448,0.0002933709,0.0004341818,0.003372815],"category_scores_gemma":[0.007266223,0.0001552482,0.0002409046,0.0004738306,0.00108832,0.001153871,0.001340247,0.0006499441,0.0002715339],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005710383,"about_ca_system_score_gemma":0.0006546804,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001190097,"about_ca_topic_score_gemma":0.001271692,"domain_scores_codex":[0.9988151,0.0005302458,0.00004029716,0.0001894592,0.000189719,0.0002353344],"domain_scores_gemma":[0.9945991,0.002264521,0.001264307,0.0007004174,0.0005071944,0.0006644608],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000291376,0.001803462,0.5627205,0.0001332969,0.0001605497,0.0005295521,0.01029663,0.003867139,0.01717482,0.04662428,0.00230546,0.354093],"study_design_scores_gemma":[0.00005388751,0.0007561151,0.9189807,0.00009797099,0.0001077873,0.0009175141,0.006009824,0.01562541,0.00604134,0.04076927,0.01057763,0.000062602],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9567959,0.00009188507,0.007862316,0.0005453858,0.000009217588,0.00004775434,0.00001639383,0.00008493061,0.03454611],"genre_scores_gemma":[0.9983066,0.00002487445,0.0006828923,0.00005848565,0.000004670762,0.00001042087,0.00000985309,0.000006478555,0.0008957863],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003372815,"threshold_uncertainty_score":0.01128322,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1466171749370161,"score_gpt":0.3755551669309919,"score_spread":0.2289379919939758,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}